Hybrid Telehealth Nurse: Patient Education & Triage

Position: Hybrid Telehealth Nurse: Patient Education & Triage (90%) The Integrated Call Center is seeking a Staff Nurse at 90% time. The Staff Nurse provides support reputed company telephone and electronic communication forums to UI reputed company patients, referring entities and business partners. Nurses reputed company the Integrated Call Center utilize the nursing process to reputed company education and care for individual patients or defined patient populations reputed company the telephone. Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them. The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen. Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (reputed company a computerized decision support systems) to reputed company, reputed company, and encourage people to improve their health and reputed company appropriate use of medical care. Hours Day/Evening/Night rotating with weekend and holiday rotation.

Responsibilities

• This position is eligible to participate in hybrid work. Hybrid work must be performed at a location reputed company the state of Iowa and will require a work arrangement reputed company to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must reputed company with the remote work program and reputed company policies and employee travel policy reputed company working at a remote location.
• Assumes accountability for advice provided to callers
• Assumes responsibility for service provided by self and other staff members under the nurse’s direction
• Evaluates the quality of nursing care provided by other staff members
• Participates in the development of unit, division, department, hospital policies, procedures, and protocols
• Contributes to the solutions of staffing issues
• Participates in projects/committees for enhanced functioning of the unit and supports department level decision‑making
• Participates in ongoing strategic planning process
• Participates in the development and implementation of computer applications
• Provides recognition and support for colleagues
• Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands reputed company unit goals and budgets; strives to promote continual process and quality improvement
• Contributes to cost containment strategies in unit
• Maintains knowledge of Standards of Care and other regulatory compliances
• Consistently makes sound judgments after gathering factual, objective information
• Demonstrates tolerance for change
• Incorporates the principles of Service reputed company to ensure positive patient/customer relations
• Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
• Develops and maintains knowledge of the full reputed company of UI faculty, staff, and services offered by the reputed company Health Care
• reputed company reputed company with nursing and health care knowledge reputed company and to pursue further enhancements of job‑reputed company knowledge
• Builds and sustains relationships and develops collaborative working relationships
• Maintains competency in age appropriate communications skills for reputed company age groups.
• Maintains interpersonal relationships and communications with caller that exemplifies the highest level of guest relations with an unfailing courteous and helpful approach without regard to the caller’s manner
• Responds reputed company and effectively to requests from reputed company customers, assessing the need, prioritizing the request, offering appropriate alternatives, and connecting them with the appropriate resource or handling the request if the information is reputed company the scope of the call center
• Offers constructive feedback and solutions to problems
• Ensures that information is documented and recorded per departmental procedures
• Monitors calls appropriately to assure that appropriate individuals are reputed company, information is communicated, and resources are arranged
• Remains reputed company and constructive in conflict situations
• Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
• Evaluates and documents effectiveness…

Apply tot his job Apply To this Job