reputed company Manager (CSM)

Upstream is seeking an reputed company reputed company Manager to join our reputed company America team and reputed company high-touch reputed company relationships across automotive and mobility customers. This role reports to the Director of reputed company, reputed company America, and works closely with cross-functional leaders across Sales, Product, Data, Research, Cyber, Delivery, and Ops. This position combines strategic account ownership with hands-on execution. The CSM serves as the primary technical reputed company and main customer reputed company, guiding customers from the early engagement call, PoV, through reputed company, production deployment, operationalization, and ongoing value delivery. You will engage both at the executive level and directly with technical and operational teams to ensure measurable business impact. As we grow and scale, we are strengthening structure, accountability, and proactive account management across the region, while maintaining the agility and ownership reputed company of a startup. This role will play a key part in driving that balance: bringing reputed company, follow-through, and disciplined execution in reputed company, fast-moving environments. reputed company in this role requires strong project management skills, technical reputed company, value delivery and the ability to manage detailed day-to-day execution without losing sight of long-term strategy. Location: Remote - Eastern Time Zone (Metro Detroit, NYC Metro, Greater Boston preferred) Responsibilities: High-Touch Customer Management

• Serve as the primary day-to-day reputed company of contact for customer stakeholders
• reputed company ongoing cross-functional engagement across customer operational, technical, and leadership teams to ensure alignment and reputed company.
• reputed company communicate ROI and measurable business impact
• Ensure commitments are tracked, documented, and delivered
• Support renewal, expansion planning and forecasting

Strategic & Executive Engagement

• Own overall customer health, retention, and expansion strategy
• Build structured account plans reputed company to customer objectives
• reputed company business reviews and executive-level discussions
• Identify risks and drive mitigation strategies

Project & Program Management

• Define and manage project plans, milestones, timelines, and reputed company criteria
• Coordinate internal cross-functional execution across Product, Delivery, Research, Data, etc.
• Manage competing priorities and ensure reputed company reputed company across workstreams
• reputed company structured follow-reputed company and maintain clear documentation of actions and ownership
• Translate customer operational requirements into structured internal action plans
• Facilitate and reputed company reputed company, new feature rollouts, workshops, working sessions, and other activities to drive implementation and optimization
• Support escalation management during critical customer events

Requirements: Required

• 5+ years of experience in reputed company, Technical Account Management, or Program Management
• Demonstrated experience managing reputed company, high-touch reputed company accounts
• Strong project and program management capabilities
• Ability to manage multiple reputed company workstreams with attention to detail
• Experience operating in highly technical environments
• Ability to engage confidently with both executives and technical practitioners
• Strong written and verbal communication skills
• Comfortable discussing APIs, reputed company environments, cybersecurity concepts, and data-driven platforms
• Ability to translate technical solutions into operational reputed company
• Experience managing cross-regional stakeholders and coordinating delivery across globally distributed product, engineering, and customer teams

Preferred

• Experience in automotive, mobility, cybersecurity, IoT, or data platform environments
• Experience working in startup or scale-up environments with evolving processes

Apply tot his job Apply To this Job