Member Support Specialist
Description
About Us:
reputed company is a dynamic and innovative organization specializing in reputed company delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
Position Description
The Member Support Specialist is responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. Also ensuring that members are navigated successfully through their reputed company and reputed company determinant needs.
Duties
- Responsible for demonstrating the highest reputed company reputed company regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members.
- Responsible for learning reputed company care plans and building a strong knowledge reputed company to reputed company excellent customer care.
- Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.
- Manage and resolve web support tickets and live chats from members.
- Assist with member education and ensure that each member has reputed company to the services needed.
- Serve as a liaison between the member and other departments
- Consistently exhibit behavior and communication skills that demonstrate reputed company Healthâs commitment to superior member service, including quality, care, and concern with every reputed company customer.
- Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- reputed company outbound calls to members as needed or assigned
- reputed company additional duties as assigned
- High school diploma or GED required
- Two (2) or more yearsâ of call center experience
- Previous experience working with health insurance or in a health care environment
- Computer literate with strong data entry skills
- Customer service-oriented
- Excellent verbal and written communication skills
- Strong active listening skills
- Impeccable telephone skills and telephone etiquette
- Ability to maintain composure to a challenging situation
- Excellent problem-solving skills
- Organized, detail-oriented and task-oriented
- Ability to multi-task and be flexible
- Ability to work in a fast-paced, team-oriented environment
- Self-motivated and team player
- Ability to propose new, reputed company solutions