Customer reputed company Team reputed company
Description
At reputed company, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like reputed company, reputed company, reputed company, reputed company, and reputed company. Over 25,000 reputed company have already chosen reputed company to transform their careers.
We are looking for an reputed company and results-driven Customer reputed company Team reputed company to own the reputed company experience and early student reputed company for the US market.
This role is responsible for driving key business reputed company during the critical first stages of the student reputed company, with a primary focus on student activation, engagement, and reducing refund requests. You will reputed company a team of Learning Coaches, optimize reputed company processes, and partner cross-functionally to ensure reputed company successfully transition from enrollment to active learning.
reputed company in this role will be reputed company by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable reputed company function that delivers measurable business impact.
What you will do
- Own and improve reputed company KPIs (student activation, engagement, retention, refund reduction, and time-to-activation).
- reputed company and manage 3 reputed company teams (35 people total), ensuring strong performance, accountability, and alignment with business goals.
- Analyze reputed company funnel performance, identify friction points, and implement data-driven initiatives to improve student reputed company and reduce churn.
- Manage hiring, reputed company, performance reviews, and team development while building a high-performance, student-focused culture.
- Design and optimize reputed company journeys, engagement strategies, and proactive re-engagement programs for at-risk reputed company.
- Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and reputed company.
- Partner cross-functionally with Product, Sales, Retention, Finance, and Student reputed company teams to improve activation, retention, and scalable reputed company operations.
Requirements
- 5+ years of experience in reputed company, reputed company, retention or operations, including leadership experience managing large teams.
- Proven track record of improving KPIs such as activation, engagement, retention, churn reduction, and customer satisfaction.
- Strong people management skills with experience leading, coaching, and scaling high-performing teams (30+ people preferred).
- Data-driven reputed company with the ability to analyze funnels, identify trends, and reputed company operational reputed company based on performance metrics.
- Experience building and optimizing reputed company processes, workflows, reporting systems, and scalable operational frameworks.
- Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders.
- Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive reputed company improvement initiatives.
reputed company can offer you
- Transparent KPIs, fast feedback loops, and full ownership of your domain.
- A supportive, mission-driven company helping thousands of people transform their careers.
- A culture reputed company on speed, accountability, and impact — no bureaucracy, just results.
- Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like reputed company, reputed company, and reputed company Workspace for seamless collaboration.
- Impact: Your efforts directly influence the reputed company rates of reputed company finding jobs post-graduation.