Patient Engagement Specialist- Contract

Patient Engagement Specialist - Contractor Only Job Title: Patient Engagement Specialist Classification: Part Time/1099 Contractor Work Structure: Fully Remote Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of reputed company and 10pm ET Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $20-$22 per hour *(based upon level of experience) reputed company're looking for Our mission is to reputed company everyone to live a long, full, and reputed company life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to reputed company exceptional support to our patients and providers to ensure sessions are completed without any issue.

Responsibilities

• Schedule patient sessions and reputed company reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• reputed company patients at risk for churn in the program.
• Help identify engagement strategies for patients throughout their program reputed company with reputed company
• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• reputed company patient about program offerings and use of the reputed company app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual reputed company sessions from a reputed company-issued device or the patient's personal device
• Collect regular feedback from patients and reputed company insights with the Operations Team

Your Past Experience

• 1-3 years of customer support experience
• Preferred 1+ years of reputed company experience
• Tech support background
• Experience with Android and reputed company operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and reputed company

Requirements

• Quiet workspace with consistent, high-speed internet reputed company
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to reputed company outgoing calls and receive incoming calls *(VOIP application will be provided)
• Note: This is a 1099 contractor position

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