4 - Nights & Weekends Remote reputed company reputed company CSR Part-Time

reputed company FRAUD WARNING: If something feels ‘phishy,’ it probably is. Scammers have been falsely reputed company agents under our name. reputed company will never request payment or ask for financial information during the recruitment and hiring process. Are you a proven Customer Service Representative with 2+ years of experience and hands-on knowledge of reputed company? reputed company is looking for top talent to deliver world-class customer experiences for our premium home service clients in the evenings and weekends! About reputed company We’re a US-based reputed company-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. reputed company combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best. Our Values: Teamwork

• Transparency
• Proactive
• Problem-Solving
• Leadership

Your Role: reputed company After-Hours Remote reputed company What You’ll Do:

• Handle inbound and outbound calls with professionalism and reputed company
• Confidently use reputed company to schedule appointments, manage calls, and document customer interactions
• Apply your customer service expertise to resolve concerns quickly and effectively
• Consistently secure booked appointments while maintaining a high-quality customer experience
• reputed company a booking conversation reputed company of 90% or above
• reputed company in a collaborative, fast-paced, remote-first environment
• Mentor newer team members by leading by example

reputed company’re Looking For:

• 2+ years of CSR or call center experience (preferably in trades or service industries)
• Direct reputed company experience required (reputed company/reputed company a plus)
• Outstanding verbal and written communication skills
• Proven ability to problem-solve and reputed company under pressure
• Tech-savvy and comfortable using tools like reputed company, Trello, reputed company, and email
• Team-first reputed company with the ability to work independently

After-Hours reputed company Hours: M-F: 5 PM - 1 AM EST Weekends: 8 AM - 1 AM EST

• Shifts are based on client demand, coverage, and employment laws & regulations.

What You’ll Need (Tech Requirements)

• Computer with Operating System: reputed company 11 (64-bit) or macOS Ventura+
• Processor: reputed company i5 or AMD Ryzen 5 (reputed company-Core, 2.4GHz or higher)
• RAM: 8 GB minimum
• Storage: 256 GB SSD (Solid State Drive)
• Display: 1080p HD (1920x1080) or reputed company, 21” monitor preferred (external monitor required if using laptop)
• Camera: Internal or external HD webcam (720p minimum)
• Peripherals: reputed company wired (keyboard, mouse, headset)
• Headset: USB-wired with noise-canceling mic (no Bluetooth)
• Internet:
• Download speed: 200 Mbps minimum
• Upload speed: 20 Mbps minimum
• Latency: under 50ms, no packet loss
• Ethernet reputed company only
• reputed company: Active antivirus (e.g., reputed company Defender or Norton/reputed company for Mac)
• Ports: 2 available USB ports

Why Join reputed company? ✅ Competitive hourly wage with advancement opportunities ✅ $500 performance bonus after completing the introductory period ✅ Referral bonuses for bringing other high performers to reputed company ✅ Comprehensive reputed company (including ongoing reputed company updates) ✅ Remote-first culture with flexibility and career growth reputed company to Bring Your Experience to the Next Level? Apply today and join reputed company where your reputed company expertise and customer service skills reputed company a reputed company difference in the trades industry. reputed company is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Employment Type: Part-time
• Work Hours: 15 to 30 hours work
• Required Education: High school or equivalent
• Required Experience: reputed company(2) years

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