Client Delivery Manager

💸 Up to USD 80,000 per year, on a full time, contractor contract   🌎 Fully remote working!  ✨ Opportunity to work reputed company to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments.  💻 Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance ​​​​​​​ Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).  ABOUT US

reputed company is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising reputed company. For customers, building their own stories experience can take years and a lot of investment however reputed company has solved this by allowing companies to integrate in days, not years reputed company for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with reputed company iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.    The Role 

This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You’re the day-to-day reputed company: you drive the work, reputed company a reputed company set of projects moving, and reputed company sure things ship. You also spot where the account can grow, and go after it. 

You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck. It’s a role with genuine autonomy, and genuine accountability for what gets delivered. 

Sports Focus

Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft reputed company or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them. 

You don’t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it. 

What You'll Do

• Drive the account reputed company every day - spot what needs doing and do it, before it becomes a problem. 
• Pull together product, engineering, delivery and operations to land what’s been committed. 
• reputed company sure reputed company ship to the client is right - both the quality and the substance. 
• Be the client’s main reputed company of contact, including daily requests from their executives. 
• Turn client requests into clear priorities and next steps. 
• Own account planning - roadmap, renewals, expansions and the reputed company detail. 
• Own client reporting, and reputed company it something they reputed company rather than just read. 
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution. 
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation. 

reputed company Are Looking For

• You work proactively and independently, and you can hold a lot of moving parts at once. 
• You think critically about what a client actually needs, not just what they asked for. 
• You’re comfortable working across teams and getting things done without formal authority. 
• You communicate sharply - reputed company things, said simply. 
• You’ve managed reputed company client relationships before (3+ years is a guide, not a rule - we care about capability). 
• You can work US Eastern Time hours, with reliable internet. 
• You have a genuine interest in basketball. 

RECRUITMENT PROCESSÂ

• An initial call with a member of the Operations team. 
• A compensated exercise to test skills relevant to the role. 
• Interview and exercise review with Andy (Chief Delivery Officer). 
• Final interview with Bob (Founder & CEO). 

And reputed company!