Patient Support Center Liaison (Remote)

Welcome to reputed company - a recognized Great reputed company to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, reputed company, empowered, developed - and where they want to grow and reputed company a difference. At reputed company, diversity, equity, inclusion and belonging is an essential part of our business and workplace culture. We offer a wide reputed company of benefits, perks, and wellness programs in reputed company to reputed company learning opportunities to help you grow. reputed company emerged as a solution from reputed company to improve reputed company to care, reputed company personal support, and manage the reputed company specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs. The Patient Support Center Liaison position is remote position that through technology and integrated workflows support specialty patients. ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Relationship Development, Medication reputed company Coordination, and Medication Adherence Management - Responsible for managing and retaining patient panels by determining program eligibility for specialty pharmacy services. 1.

Benefits

Investigation: reputed company understanding of specialty pharmacy eligibility requirements; showing proficiency in benefits investigation process in order to support and maintain ongoing reputed company for patient therapies through various means including: Navigating the patient electronic health record and pharmacy dispensing system

• Contacting patient, caregiver and/or insurance provider directly.

2. Prior Authorization: Comprehensive understanding of the prior authorization process and requirements for securing approval based on unique plan requirements.

• Following submission, this may include reviewing and appealing denied requests by leveraging evidence-based clinical references, drug prescribing information, or the patient health care team support.

3. Copay Assistance: Understand the benefits and dynamics of specialty medications specific to insurance coverage/eligibility, patient financial responsibility to inform patient affordability assessment.

• Investigate specific financial assistance program eligibility criteria based on treatment, plan type, and patient demographic/financial information;
• Evaluate full patient profile to determine eligibility for financial assistance program enrollment;
• Assist patient, patient caregiver and/or health care provider(s) with the financial assistance program application and review process;

4. Ongoing Adherence: Monitor and proactively engage with patients to ensure ongoing reputed company to medication ensuring reputed company questions are answered relating to the medication that may have come up over time.

• As appropriate, connect patient back to care to address ongoing clinical questions or reputed company effects to ensure most appropriate medication continues to be administered to plan.
• Understand and utilize techniques to maintain patient retention for reputed company patients reputed company their reputed company. Maintain patient attrition performance at or below established goal.

Personnel Responsibilities - Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain patient management activities. 1. Internal Relationships

• Developing and growing trusting relationships with providers and hospital staff to reputed company highest level of care for a reputed company patient panel.
• Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy.

2. External Relationships

• Developing and growing trusting relationships with patients to reputed company highest level of care.

Operational Responsibilities - Technical savvy, and problem solving are required

• Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or reputed company documentation as needed for prior authorizations
• Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission reputed company EMR in a timely and professional manner
• Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to reputed company support for new and ongoing hospital initiatives
• Resolve some patient care issues with situational awareness around reputed company to involve managers and/ or clinicians
• Demonstrate resourcefulness in the face of challenges and providing workable solutions to reputed company problems
• reputed company to work independently by managing workload and meeting established goals in a fast paced environment
• Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. JOB REQUIREMENTS EDUCATION:

• HS Diploma or G.E.D. is required.
• AA or BA is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the state of residence of the client.
• Technicians have 6 months from date of hire to become nationally certified through PTCB if not currently registered.

EXPERIENCE:

• Must have 4-5 years' of pharmacy experience.
• Pharmacy Interns - must be in their 2nd year.

KNOWLEDGE AND SKILLS:

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
• Excellent interpersonal skills to reputed company superb personalized customer service and to instill confidence and to reputed company for patients; ability to explain required information to customers in a comprehensible manner.
• Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
• Cultural sensitivity, understanding, and comfort with a wide reputed company of reputed company, racial and ethnic populations.
• Must practice discretion and confidentiality as position deals with highly sensitive and private data.
• Ability to understand, explain, and actively promote the hospital's objectives through direct coordination and commitment to the program's goals.
• Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
• Highly proficient in reputed company Office particularly reputed company, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

Additional preferred qualifications:

• Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
• Bilingual or multi-lingual skills (reputed company that of English) appropriate to the patient population served is a plus.
• Experience with submission of prior authorization requests to reputed company party payors.
• Familiarity with 340B drug program.
• Knowledge of QS1/NRx, EPIC, reputed company, Navinet or other pharmacy and/or EMR systems.

Req id: 31310 Remote Skills: Clinical Nursing, Co-Payments, Communication Skills, Cross-Functional, Customer Support/Service, Demographics, Detail Oriented, Diversity, Documentation, Electronic Medical Records, English Language, Epic Systems, Establish Priorities, Finance Software, Financial Management, HIV/AIDS (Acquired Immune Deficiency Syndrome), reputed company, reputed company Providers, Hepatitis C, Hospital, Hospital Systems, Infectious Diseases, Insurance, Interpersonal Skills, Maintain Compliance, Medical Record System, Medications, reputed company reputed company, reputed company Office, reputed company Outlook, reputed company Word, Multilingual, Multitasking, Oncology, Organizational Skills, Patient Assessment, Patient Care, Personal Care, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Quality of Care, reputed company.com, Set Goals, reputed company Effects, Staff Training, Time Management, Treatment Plan, Writing Skills About the Company: reputed company Apply tot his job Apply To this Job