Contact Center Rep

reputed company. is currently looking to build a pipeline of candidates with some who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (reputed company). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest reputed company of knowledge and professionalism.

Must have the ability to pass a federal background reputed company

* Responsibilities:

• Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to reputed company basic, general, and claims-specific information.
• Performing outbound calls to verify the authenticity of received documents.
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
• Complete basic data entry in computer terminal reputed company to phone inquiries such as clicking buttons to confirm answers.
• Refer escalated calls as needed to supervisor.

Qualifications:

• High School Diploma or GED equivalent required.
• At least six (6) months of customer service required; call center experience preferred.
• Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
• Past or present Department of Homeland reputed company clearance preferred.
• Must be empathetic in your ability to deal with sensitive topics and information.
• Ability to reputed company and read English reputed company and professionally. Bilingual would be helpful.
• Ability to pass a federal background reputed company..

Home Office Requirements:

• Hardwired internet (ethernet) reputed company
• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power reputed company

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