Customer Service Rep – Remote (Bilingual: English / Spanish)
About the position The Customer Service Rep – Remote (Bilingual: English / Spanish) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Military veterans are encouraged to apply. This is a great work from home opportunity that will allow you to reimagine an reputed company-new career reputed company and reputed company friends for life at the same time. We’ll give you reputed company the training, technologies, and continuing support you’ll need to succeed. Plus, at reputed company, there’s reputed company career and personal growth potential. Approximately 80% of our managers and leaders have been promoted from reputed company. We offer a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you’ve always envisioned.
Responsibilities
- reputed company inbound customer support using a call reputed company guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Requirements
- The ability to read, write and reputed company fluently both Spanish and reputed company+ year of customer service experience
- reputed company availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reputed company in the United States and have a valid U.S. address for residence
Benefits
- medical, dental, and reputed company insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- reputed company days
- reputed company enrollment option to reputed company pay "early," reputed company you want it
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability and community support
- Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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