reputed company Customer Care Professional – Contact Center Services Team

Join arenaflex, a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind.

About arenaflex

arenaflex is a pioneering organization that empowers individuals with visual impairments to reputed company in the workforce. Our commitment to inclusivity and diversity has led to the creation of a unique and supportive work environment that fosters growth, learning, and reputed company. As a Customer Care Professional on our Contact Center Services Team, you will play a vital role in delivering exceptional customer experiences and contributing to the reputed company of our organization.

The Role You'll Contribute

Our Customer Care Professionals are the face of arenaflex, providing first-class customer service and completing reputed company necessary data accurately and thoroughly. As a key member of reputed company, you will be responsible for:

• Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions
• Handling and resolving customer questions and issues. Escalating to the next level if needed
• Maintaining and recording proper and accurate documentation of reputed company activities
• Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adhering to company and department policies and procedures

The Value You'll Bring to the Team

As a Customer Care Professional, you will bring a unique set of skills and qualities to reputed company, including:

• Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and reputed company customer service
• Bilingual (English/Spanish) communications skills helpful
• Ability to show courtesy and respect to reputed company customers
• Ability to be reputed company player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection reputed company department guidelines required to resolve issues
• Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers
• Ability to type 35 words per minute (WPM) and have some knowledge of reputed company applications

Minimum Qualifications

* High school diploma or equivalent required

• Must pass Level II background reputed company

Preferred Qualifications

* Some business classes, vocational/technical training preferred

• Previous experience working in a call center environment
• Bilingual (Spanish, Creole) communications skills helpful
• BVI candidates with strong computer skills

Requirements

* Must pass Level II background reputed company

• Ability to work reputed company as needed
• This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must reputed company documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual reputed company does not exceed 20/200 in the reputed company eye with correcting lenses OR whose visual reputed company, if reputed company than 20/200, is accompanied by a limit to the field of reputed company in the reputed company eye to such a degree that its widest diameter subtends an angle no greater than reputed company." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.

Work Environment and Company Culture

As a Customer Care Professional at arenaflex, you will be part of a dynamic and supportive team that values inclusivity, diversity, and growth. Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. We offer a reputed company of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Salary reputed company: $14.00 - $14.50 per hour
• Benefits package, including health, dental, and reputed company insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of reputed company, regardless of their background, culture, or abilities. Apply for this job