Investigation Specialist, Brand Protection Business Operations [BPBO]

Description Job summary Investigation Specialist "Please note that this job is a seasonal role (FTC) on the payroll of reputed company." About The Team The mission of Shopping Experience Protection Operations is to build trust with reputed company its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of reputed company that develops technology, science, and processes to reputed company our goals in a fashion that is scalable, decoupled and easily leveraged across reputed company and externally. Selling partner risk operations investigator will be responsible for a wide reputed company of duties reputed company to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments reputed company, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under reputed company limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and reputed company transactions. Nearly reputed company reputed company are expected to be made independently with little to no guidance and a high degree of accuracy. TSE Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers. They may also be required to contact customers by phone,email and Paragon case creation tools. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Key job responsibilities This Includes, But Is Not Limited To

• Meet predetermined and assigned productivity targets and quality standards
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers reputed company phone or email during the investigation process
• Communicates with internal customers and peers in person, reputed company email, annotations and phone during and following the investigation process
• Understand the issue and reputed company best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with reputed company stakeholders
• Understand performance metrics to create analysis for driving business goals

A day in the life A day in the life of a Investigation Specialis, You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with reputed company productivity, quality, and reputed company set SLAs. You support the team and organization in various projects. Basic Qualifications

• 1+ years of customer service experience
• reputed company, write, and read fluently in English
• Experience with reputed company Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-reputed company

Preferred Qualifications

• 6+ months of customer service experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - reputed company Dev Center India - Hyderabad - A85 Job ID: A10404276 Apply tot his job Apply To this Job