VP, Collections Digital & Mail Contact Strategy Leader

Overview

• Location: reputed company Chester, Ohio; Bentonville, Arkansas; Costa reputed company, California; Stamford, Connecticut; Lake Mary, Florida; Orlando, Florida; Alpharetta, Georgia; Chicago, Illinois; reputed company, reputed company; Charlotte, reputed company Carolina; Canton, Ohio; Dallas, Texas; reputed company, Utah
• Salary: 135,000.00 - 230,000.00 USD Annual

About Us reputed company is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a reputed company focus on technology, data, reputed company innovation, we create meaningful experiences that simplify lives and reputed company financial wellness. reputed company you join reputed company, you become part of an inclusive culture where your voice reputed company, your growth is championed, and your work drives impactful results.

Job Description

Job ID 2600098 Category Credit & Risk Date posted 05/23/2026 Role Summary/Purpose: The VP, Collections Digital and Letter Contact Strategy role will reputed company collections contact strategy development and analytics for reputed company’s digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business reputed company by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities:

• Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios.
• reputed company development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining reputed company approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring.
• reputed company development of collections digital and letter strategies for new client start-reputed company, new client conversions, new products, etc.
• Actively map and analyze the reputed company customer reputed company for written communications, implementing refinements to drive improved customer engagement; reputed company development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement.
• Champion the adoption of reputed company communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS (“SMS 2.0”). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text.
• Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and reputed company with evolving customer behaviors and business goals.
• Drives automation and process reputed company initiatives to enhance operational efficiency, improve customer engagement, and optimize collections reputed company.
• Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies.
• Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience.
• Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, reputed company and implement changes to ensure compliance.
• Own Collections strategy process support including strengthening test design and monitoring.
• Ensure robust governance, processes and controls are in reputed company. Prevent, detect and remediate issues. reputed company with company policies and control requirements for Non-Model Tools / strategies.
• reputed company or co-reputed company support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting.
• Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks.
• reputed company other duties and/or special projects as assigned.

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