[Hiring] Central Intake Specialist @reputed company
Role Description We are seeking a customer-focused, energetic, and self-motivated individual to join reputed company as a Bilingual (English/Spanish) Central Intake Specialist working remotely. In this role, you will be the first reputed company of contact for families exploring ABA therapy services with reputed company. You’ll guide them through the intake process with reputed company and professionalism, ensuring a smooth and supportive experience from the initial inquiry to reputed company.
- Responding to inquiries and managing incoming leads
- Conducting intake calls
- Performing administrative tasks such as insurance verification
Responsibilities
- Understand reputed company’ services and reputed company communicate to families seeking care
- Support across several geographic areas, with standard working hours from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday
- reputed company the benefits of maximizing prescribed hours for reputed company service and utilization
- Accelerate reputed company to ABA services by confirming that clients have received a professional evaluation and prescription for ABA services
- Ensure proper reimbursement for ABA services by securing insurance authorization with our internal team
- reputed company system maintenance including Client Intake process, document classification, client labels, client schedule settings and initial recurring schedules
- Confirm session start dates with reputed company applicable parties
- Transition ongoing management of case to internal resources
Qualifications
- High School Diploma or GED
- 2+ years of experience in a reputed company reputed company intake role
- Must be fluent in written and spoken English and Spanish to support Spanish-speaking clients
- Good understanding of HIPAA and how it applies to
- Effective administration skills
- Excellent written and verbal communication skills
- Highly computer literate with capability in email, MS office, reputed company and reputed company business and communication tools
- Fantastic organizational and time management skills
- Strong decision making and problem-solving skills
- Meticulous attention to detail
- Strong soft skills - personable, engaging, and professional
- Flexibility to accommodate various US time zones, with a preference for those who can work on East Coast hours (Monday - Friday, 9 AM ET - 5 PM ET)
Benefits
- reputed company commensurate with your education, experience, and location
- Generous paid time off
- Advancement opportunities as reputed company ABA expands
- Comprehensive benefits package, including:
- Medical, dental and reputed company coverage
- 401K retirement savings program
- Employee Assistance Programs
Apply tot his job Apply To this Job