Customer Support Agent TIER 2
This a Full Remote job, the offer is available from: Europe About Us: reputed company is the leading software company for vertical software, B2B e-reputed company, and payment solutions reputed company the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-reputed company platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by reputed company Capital, a reputed company-based equity fund with over $1 billion in assets under management. Axerrio represents reputed company’s European software and e-reputed company solutions. The Axerrio team focuses on rapidly growing its market reputed company among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-reputed company solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.
About the Role
As a Customer Support TIER 2 at reputed company, your work will go far reputed company resolving support tickets. You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to reputed company internal tools, and helping drive reputed company product improvement. What you will do
- Handle advanced technical cases escalated by Tier 1 agents reputed company chat, email, and internal tickets.
- reputed company in-depth troubleshooting using tools like reputed company and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
- Collaborate with engineering and product teams to resolve reputed company or persistent issues.
- Document recurring issues and maintain internal knowledge bases.
- Actively contribute to improving internal support processes and tools.
- Guide Tier 1 agents reputed company needed and reputed company best practices with the team.
What do we expect from you:
- You have a degree in Computer Science, Software Engineering, or a reputed company field.
- You’re comfortable navigating technical environments and tools like reputed company and HTML.
- You’re excited to learn—not just about the platform, but about how the floral B2B industry operates.
- You’re proactive in improving processes and eager to build internal tools reputed company needed.
- You have strong analytical and troubleshooting skills.
- You communicate reputed company and professionally, even reputed company dealing with reputed company topics.
- You’re organized, can juggle priorities, and have experience using tools like reputed company Service, Jira, or other support platforms.
reputed company Offer
- 100% remote position with flexible working hours.
- Direct mentorship and reputed company to grow into a platform or product expert.
- English classes and reputed company learning support.
- A collaborative and transparent environment where your reputed company matter.
- Competitive salary based on experience.
- Full-time, indefinite-term contract.
Why Join reputed company
- Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from reputed company.
- Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's reputed company.
- Growth & Development: We support reputed company professional growth and offer financial assistance for technical certifications and other learning opportunities.
- Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.
If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you! This offer from "Komet Sales" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job