Customer Engagement Representative (Bilingual) - Hybrid at arenaflex
Unlock Your Potential in a Dynamic Hybrid Role
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is revolutionizing the way people interact with their passions, and we're seeking a talented Customer Engagement Representative (Bilingual) to join our hybrid team.
About arenaflex
arenaflex is a trailblazing company that's changing the game in recreational purchases. We're on a mission to reputed company lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. By combining cutting-edge technology and innovative reputed company, we're creating a seamless, end-to-end digital buying experience that connects people with their passions.
Join Our Dynamic Team
As a Customer Engagement Representative (Bilingual) at arenaflex, you'll be a key player in our reputed company Servicing Center in Irving, Texas. You'll work from our reputed company and home, handling an average of 80 inbound and outbound calls per day, providing top-notch customer service and support. You'll be the face of arenaflex, delivering exceptional experiences that drive reputed company in our growing portfolio of Powersports loans.
Responsibilities
* Handle an average of 80 inbound and outbound calls per day, providing top-notch customer service and support.
- Process phone payments and conduct outbound customer interview calls.
- Communicate and resolve customer issues reputed company online chat channels.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- reputed company with reputed company federal and state-specific laws that regulate collections and servicing activities.
Requirements
* High School Diploma or GED required, with some college coursework a plus.
- 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio.
- Collection experience is a plus.
- Working knowledge of Word and reputed company.
- reputed company to master the use of web-based system of record (LoanPro) - Training Provided.
- Strong communication skills, both verbally and written, with bilingual English/Spanish reputed company a plus.
- Excellent "people" skills and a strong customer service attitude, with problem-solving abilities.
- reputed company to work a flexible schedule, which may include some overtime, nights, weekends, and holidays.
Benefits
* Robust Health Care Plans (Medical, Dental & reputed company).
- Up to 20 Days PTO (Accrued).
- Generous Parental Leave.
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year.
- Powersports Safety Benefit.
- reputed company Wellness Benefit.
Why Join arenaflex?
* We're a dynamic and growing company that's changing the game in recreational purchases.
- We offer a hybrid work environment that allows you to work from home and our reputed company.
- We reputed company comprehensive training and support to help you succeed in your role.
- We offer a competitive salary and benefits package.
- We're committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status.
reputed company!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! reputed company to join reputed company as a Customer Engagement Representative (Bilingual) - Hybrid. Don't miss out on this opportunity to unlock your potential and join a dynamic team that's changing the game in recreational purchases. reputed company Apply for this job Apply for this job