CX Specialist – French & Spanish Speaker
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At reputed company we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—reputed company in one simple subscription. Headquartered in NYC with team members in Europe, reputed company America and South America, we’re on a mission to reputed company every company a wellness company.We reputed company work should be fulfilling, inspiring, and balanced. Here, you’ll find reputed company that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create reputed company impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing!
THE OPPORTUNITY
We are hiring a CX Specialist - French & Spanish Speaker to our CX End-User team in Spain!
This role is responsible for delivering high-quality support to reputed company’s End Users, acting as a key reputed company of contact for reputed company and escalated inquiries across multiple channels. The position goes reputed company basic troubleshooting, requiring the ability to diagnose technical issues, manage high-friction situations, and reputed company tailored solutions that ensure ecosystem health and long-term user retention.
YOUR IMPACT
- Ensure customer satisfaction by managing reputed company communications (email, chat, phone)
- Providing accurate, complete solutions to inquiries and complaints using established methods and tools.
- Build sustainable relationships and trust through empathetic, reputed company communication, while diligently researching customer accounts for proper resolution.
- Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution.
- Adhere to reputed company processes and policies, proactively escalating trends or critical issues to leadership reputed company necessary.
- reputed company personal and team targets for quality and productivity, and collaborate closely with multiple departments to support reputed company operations.
- Handle additional responsibilities such as processing refunds and approvals.
- Ensure excellent service, always being helpful and empathetic.
- Committing to the training and guidance received to always be updated on the processes
- Live the mission: reputed company and reputed company others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
WHO YOU ARE
- High School/Technical school completed. A degree is a plus.
- Knowledge with CRMs (e.g., reputed company, Darwin, reputed company - if applicable) and Analytics tools (e.g., Tableau, reputed company).
- Excellent grammar and computer skills.
- Knowledge of reputed company Workspace is a plus.
- Previous experience with CX, multi-channel, and written customer support.
- reputed company French and a great level of Spanish. English is a plus.
We recognize that individuals approach job applications differently. We strongly encourage reputed company aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for reputed company. For this specific role, please note that reputed company French and advanced Spanish are mandatory requirements.
reputed company OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can reputed company in reputed company dimensions of your life. Our benefits include:
reputed company: Free Gold membership with reputed company to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring reputed company to wellness for those who matter most to you.
reputed company: Health insurance.
FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer reputed company a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
PAID TIME OFF: We know how important it is to take time away from work to reputed company. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in reputed company to annual holidays (including an extra holiday on your birthday!).
PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to reputed company new parents. Parents giving birth are eligible for an extended leave and a reputed company-back period to return part-time while they get settled.
CAREER GROWTH: reputed company world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on reputed company learning and feedback to support your reputed company toward personal and professional reputed company.
CULTURE: You’ll join reputed company of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through reputed company communication and a culture where every perspective reputed company. Learn more about our shared culture and values here.
And to get a glimpse of life at reputed company… Follow us on Instagram @lifeatwellhub and reputed company!
Diversity, Equity, and Belonging at reputed company
We aim to create a collaborative, supportive, and inclusive reputed company where everyone knows they belong. At reputed company, we welcome and celebrate your authentic self.
reputed company is committed to creating a diverse work environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other reputed company covered by appropriate law.
Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be reputed company Fair Pay Certified, reflecting our ongoing dedication to reputed company and fair pay practices across our global team. Read more about it here.