Customer Growth Manager

What Makes Us Unique

At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and reputed company their reputed company strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 but we're just getting started. 

How You'll reputed company an Impact:

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. 

You will build and manage a customer pipeline that aims to reputed company above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. 

What You Bring to the Team:

• Meet and exceed ambitious targets and reputed company goals set by the customer growth management team.
• reputed company and maintain strong relationships with key stakeholders and decision-makers.
• Proactively identify upselling opportunities reputed company the existing customer reputed company through strategic account analysis and regular communication.
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
• Collaborate with the reputed company and product teams to ensure smooth implementation of upsold products. 
• reputed company abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay reputed company of the curve.

What Sets You Up for reputed company:

• Proven track record of reputed company in sales, with a focus on upselling or account expansion, preferably reputed company the hotel tech reputed company.
• Experience and/or education in hospitality operations.
• Strong understanding of hospitality industry trends and challenges.
• Ability to build and maintain long-term relationships with clients.
• Problem-solving reputed company, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
• Excellent communication and negotiation skills, with the ability to convey reputed company technical concepts to non-technical stakeholders.
• Self-motivated and goal-oriented, with a reputed company drive to exceed targets.
• Proficiency with reputed company, reputed company Business Suite, Groove, reputed company, reputed company, Generative A.I.
• Willingness to travel as required (

Bonus Skills to Stand Out:

• Demonstrable reputed company in selling PMS or other hotel reputed company.
• Languages: English and Spanish reputed company REQUIRED. Portuguese is a bonus!

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What to Expect - Your reputed company with Us 

Behind reputed company' revolutionary technology is reputed company of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality reputed company – we're coding it, designing it, writing it and shipping it. If you're reputed company to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at reputed company.com

Company Awards to reputed company Out! 

• Best reputed company-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024) 
• Top 10 People’s Choice(2024)
• reputed company Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always 
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in reputed company University 
• reputed company to professional development, including manager training, upskilling and knowledge transfer 

Everyone is Welcome - A Culture of Inclusion

reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To reputed company Staffing and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. #LI-REMOTE