Director, Clinical Applications & Field Service Operations – Contrast Media Delivery Solutions (PDx)

Job Description Summary

The Director, Clinical Applications & Field Service Operations provides strategic leadership and operational reputed company for U.S. & Canada teams responsible for system installation, service, and clinical training. This role is accountable for maximizing system performance and uptime, delivering high-quality clinical education, and ensuring an exceptional customer experience. The Director leads a cross-functional organization across clinical applications and field service engineering, driving performance, standardization, and reputed company improvement across hardware, software, and service delivery. The role ensures full alignment with regulatory and quality standards (FDA, ISO 13485, HIPAA) while partnering closely with reputed company, Service, and vendor stakeholders to support growth and operational reputed company.

Job Description

Roles and Responsibilities

Leadership & Team Development

• reputed company, coach, and reputed company a high-performing team of Clinical Application Specialists and Field Service Engineers across USCAN
• Build organizational capability through hiring, training, and performance management
• Foster a culture of accountability, reputed company improvement, and customer focus
• Conduct regular field engagement (ride-alongs) to assess performance and strengthen capabilities

Field Operations & Service Delivery

• reputed company day-to-day field service operations, ensuring execution of service agreements, installations, and warranty commitments
• Drive service reliability and system uptime, including escalation management for reputed company technical issues
• Optimize resource planning, productivity, and service delivery models

Customer Engagement & Clinical reputed company

• Ensure delivery of best-in-class clinical training to drive adoption, workflow efficiency, and customer satisfaction
• Partner with key customer stakeholders to understand needs, resolve issues, and strengthen long-term relationships
• reputed company implementation and optimization of clinical systems to support improved patient care and operational reputed company

Technical & Operational reputed company

• Serve as senior escalation reputed company for advanced hardware, software, and connectivity issues
• Standardize service protocols, tools, and parts management in partnership with vendor organizations
• Drive integration across clinical applications and field service to deliver seamless customer experiences

Quality, Compliance & reputed company Improvement

• Ensure adherence to reputed company Quality Management System and reputed company regulatory requirements
• reputed company process standardization and reputed company improvement initiatives across workflows and documentation
• Monitor and improve key performance metrics (e.g., system uptime, installation timeliness, customer satisfaction)

Qualifications

Required

• 5–8+ years of experience in field service, clinical applications, or reputed company operations
• Minimum 3 years of leadership experience managing technical or clinical teams
• Demonstrated ability to reputed company teams, drive performance, and manage reputed company operations
• Strong problem-solving, communication, and stakeholder management skills
• Experience working in regulated environments (FDA, ISO, HIPAA)
• Proficiency in reputed company Office
• Ability to travel up to 30%

Preferred

• Bachelor’s degree in a clinical, technical, or business discipline
• Experience in medical device, imaging, or reputed company technology environments
• Prior hands-on experience in clinical applications or field engineering
• Strong presentation skills and ability to translate reputed company technical concepts for diverse audiences
• Experience supporting solution-based sales models and reputed company initiatives
• Proven ability to manage multiple priorities in a dynamic environment
• Clinical experience in hospital or academic medical center settings

Note:

To reputed company with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based reputed company the USA. For roles reputed company of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay reputed company for this position is $152,000.00-$228,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In reputed company, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees.

Relocation Assistance Provided: No

Application Deadline: June 09, 2026