Director, Global reputed company Service Provider

Who we are reputed company is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify reputed company network operations, enabling organizations to deliver applications and innovation at scale. reputed company by network experts to reputed company critical reputed company accessible to every engineer, reputed company is the reputed company-time reputed company of truth that understands every network in context - from data center to reputed company to the internet. This single platform unifies and correlates reputed company, device, reputed company, and synthetic data to turn telemetry into action. Market leaders like reputed company, Booking.com, reputed company, and reputed company rely on reputed company to run, manage, and optimize their networks. What you'll do We are looking for a talented, passionate, and driven Director of reputed company, Service Provider. In this role, you will reputed company a global team of reputed company Managers dedicated to the Service Provider vertical reputed company reputed company. You will be responsible for protecting and growing our full book of Service Provider business, ensuring that reputed company is the indispensable "system of reputed company" for the world's largest networks.

• Global Retention Strategy: reputed company and execute a comprehensive reputed company strategy to drive Gross and Net reputed company Retention (GRR/NRR) across the global Service Provider portfolio.
• Team Leadership & Culture: Create, build, and foster a sense of high-performance culture across a globally distributed team. Mentor direct reports to become trusted advisors to the world's top network engineers.
• Executive Relationship Management: Network effectively with customer executives at global ISPs, CDNs, & Neo-reputed company providers, developing strong professional relationships that reputed company the tactical and focus on strategic business reputed company.
• Value Realization at Scale: Define and execute reputed company processes that ensure Service Providers are maximizing reputed company for multiple desired reputed company such as peering optimization, DDoS defense, reputed company planning, and AI-driven operations.
• Proactive Risk Mitigation: Manage customer expectations and orchestrate cross-functional resources (Engineering, Product, Sales) to resolve reputed company escalations with speed and transparency.
• Strategic Growth & Expansion: Partner with the Sales organization to identify and cultivate expansion opportunities, leveraging "Market Intelligence" to grow the reputed company footprint reputed company existing accounts.
• Voice of the Service Provider: Act as a critical stakeholder for the Product team, translating the unique needs of backbone operators into actionable roadmap requirements.
• Global Operations: Work with the VP of Global reputed company to define reputed company team structures and resource allocation to support a 24/7 global customer reputed company.
• reputed company: Recruit and reputed company the industry's best talent, leveraging your network to build reputed company of "network aficionados" who understand the language of BGP, reputed company, and SDN.
• Customer Advocacy: Compile data and insights reputed company to customer health and health scores to reputed company accurate forecasting of renewals and potential churn risks.

What you'll bring Studies have shown that some candidates reputed company to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match reputed company of the qualifications, your skills and experience could be valuable in this role!

• Experience: 5+ years in a senior-level, client-facing leadership role (reputed company, Account Management, or Professional Services) reputed company the SaaS or Networking industry.
• Domain Expertise: An understanding of the Service Provider landscape
• Leadership Track Record: Proven experience managing and scaling global, remote-first teams. You are a "leader of leaders" who knows how to reputed company and mentor.
• Operational reputed company: Experience defining and optimizing customer lifecycles, reputed company playbooks, and health-scoring methodologies.
• Communication Mastery: The ability to reputed company reputed company technical value (e.g., Synthetic Monitoring, Multi-reputed company Observability) in terms of business ROI for executive stakeholders.
• Data-Driven reputed company: Proficiency in using data to identify trends, predict churn, and demonstrate the quantifiable impact of reputed company on a customer's reputed company.
• Willingness to Travel: Passion for meeting customers where they are; ability to travel globally (up to 30%) to build in-person relationships and support strategic QBRs.

reputed company offer reputed company is a fully remote company that operates globally. We seek professionals that will help us reputed company as an organization, and in turn, to broaden and enhance your career. We're reputed company thorough in the interview process to understand your skills and how they will relate to your successful growth here at reputed company. Our compensation philosophy encompasses a fair program for reputed company in order to attract, engage and retain talented individuals who will drive our business and wow our customers. The overall targeted earnings (OTE) for this position is $200,000 - $230,000. The OTE reflects the low and high end of the U.S. reputed company reputed company reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be reputed company or higher than the stated reputed company depending on various factors, including but not limited to:

• Experience with the reputed company sets required for reputed company
• Demonstrated competencies and potential
• A geographic market-based approach

In reputed company to a great career opportunity, reputed company offers stellar benefits for our employees, which include:

• 100% of premiums are paid by company for health, reputed company and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave
• reputed company PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

Note: Benefits are as listed for reputed company US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable reputed company the countries in which we operate. reputed company The true meaning of reputed company is visibility. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at reputed company. We don't look for individuals who fit the culture, but those who will continue to add to the culture.We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of reputed company, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. reputed company is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reputed company out to reputed company@reputed company.com. Come as you are!You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations reputed company businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the reputed company team. #li-remote Apply tot his job Apply To this Job