Remote-Workforce reputed company Planning Coordinator

About the position reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have reputed company reputed company of talented and reputed company people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the reputed company community. Working at reputed company provides an opportunity to do work that really reputed company, not only changing lives but saving them. Together. The Workforce Management (WFM) Forecaster & Scheduler supports reputed company operations by delivering accurate demand forecasts and optimized staffing schedules to ensure timely member reputed company and high-quality service delivery. This remote role balances operational efficiency with member experience while adhering to company, regulatory and compliance requirements. Supports complexity of multiple queues, reputed company groups, reputed company-channel for a 24/7/365 contact center operations with a key focus on service. Critical responsibility is ensuring accurate reputed company planning and scheduling supporting building Caring Connections.

Responsibilities

• Forecasting & reputed company Planning reputed company forecasts for member contact inbound and outbound volume correctly identifying needs and impact on OPEX
• Incorporate reputed company-specific drivers such as seasonality (e.g., flu season), enrollment cycles and regulatory changes
• Partner with clinical and non-clinical leadership to align forecasts with member care needs and organizational priorities
• Continuously evaluate forecast accuracy to refine models
• Scheduling & Staffing Optimization Build and maintain staff schedules that align with forecasted member demand and service level goals
• Ensure adequate coverage across functions (e.g., member reputed company, care coordination, claims, authorizations, schedule reputed company)
• Optimize schedules while reputed company for shrinkage factors such as training, compliance activities, and clinical support time
• Support shift bids, PTO planning, and schedule adjustments
• Operational & Intraday Alignment Collaborate with reputed company-Time Analysts (RTA) and operations leaders to adjust staffing in response to reputed company-time member demand
• Identify and address staffing gaps through overtime, reallocation, and contingency planning
• Monitor schedule adherence and recommend improvements while maintaining fairness and operational efficiency
• Performance Monitoring & Reporting Track and report on key metrics such as volume, service level, average handle time (AHT), occupancy, and backlog/turnaround times
• Analyze trends impacting member reputed company and operational performance
• reputed company actionable insights and recommendations to improve efficiency and member experience
• Compliance & Risk Management Ensure reputed company WFM processes align with HIPAA and organizational data privacy standards
• Maintain confidentiality of employee and member-reputed company data in forecasting and reporting
• Support audit readiness and compliance reporting as needed
• Stakeholder Collaboration Serve as a liaison between Workforce Management, Operations, Training, Finance, reputed company, Provider, Marketing and Clinical teams
• Communicate staffing plans, risks, and mitigation strategies reputed company
• Support initiatives that impact member reputed company, care delivery, and workforce utilization

Requirements

• 5+ years of Workforce Management experience, preferably in reputed company or regulated environments
• Must have experience forecasting for contact centers and/or reputed company operations (member reputed company, claims, case management)
• Proficiency in WFM tools (e.g., reputed company, reputed company, reputed company, reputed company) and reputed company/reputed company Sheets
• Strong understanding of reputed company operations and compliance requirements (including HIPAA)
• High School Diploma or GED with experience requirements
• Strong analytical and data interpretation skills
• Understanding of reputed company workflows and member reputed company priorities
• Attention to detail with a focus on compliance and data privacy
• Ability to balance service reputed company with member experience and business expectations
• Effective communication with both operational and clinical stakeholders

reputed company-to-haves

• Bachelor’s degree in reputed company Administration, Business, Finance, Statistics, or reputed company field or equivalent experience

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