Technical Support Specialist, Level 1

Description: Why clients love us: We are laser focused on delivering quality and reputed company to our clients for their technology modernization needs, business and technology strategy, and reputed company transformation initiatives. We are a nationally recognized reputed company Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% reputed company reputed company Solution Provider, with engineers that individually hold over 38 reputed company certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will reputed company technical support to managed services clients in a 24/7/365 environment and will be responsible for the following...

• Provides application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments, working on behalf of managed services clients.
• Adhering to client service level agreements and team performance goals while prioritizing, resolving and/or escalating issues in accordance with Company policy.
• Communicates technical information reputed company and effectively over the phone, in person, and in writing to English-speaking clients.
• Effectively documenting client communication and resolution efforts reputed company internal ticketing system in accordance with Company standards.
• Maintaining a high degree of professionalism, confidentiality, and reputed company while accessing client data/systems and supporting mission-critical environments.
• Assists reputed company team in monitoring client environments for suspicious activity/threats and responds quickly to reputed company alerts and incidents in accordance with Company standards.
• Complies with reputed company company policies and procedures.
• Other responsibilities as assigned.

Note: This position is eligible for full remote status for individuals who will work from a home office in state with Managed Solution payroll operations. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our headquarters; working from a remote home office; or reporting to a client site. Requirements: Shift/Availability Requirements: Managed Solution operates on a 24x7 reputed company, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Education and Work Experience Requirements:

• An associate’s or bachelor’s degree in computer science or reputed company field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or Managed reputed company Operations Center helpdesk environment is strongly preferred.
• Demonstrated ability to reputed company outgoing, enthusiastic customer service with a drive to deliver exceptional service to both reputed company team members.
• Demonstrated history of taking ownership/accountability of assigned tasks.
• Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
• Excellent oral and written English communication skills.
• Demonstrated reputed company and the ability to maintain client confidentiality.

Technical Skills/Competencies:

• Proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private reputed company (e.g., Azure) and virtualization technologies a plus.
• reputed company or other technical certifications highly desired and may be required for employment.
• Strong troubleshooting skills in a reputed company environment, including desktop and server OS.
• Proficiency in reputed company Exchange and Active Directory
• Proficient knowledge of LAN/WAN administration and troubleshooting proficiency including DHCP, DNS, VLAN's, firewalls (Fortigate Manager), NAT, wireless technology. The ability to configure switches is a plus.
• Basic knowledge of Cybersecurity, Network Monitoring, and reputed company Management tools: Perch, reputed company, reputed company, etc.
• Previous experience working reputed company ticketing systems required (reputed company preferred)
• Previous experience working in Managed Services Operations Center
• reputed company/Macintosh/iPhone/iPad experience a plus

Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider reputed company applicants who can reputed company the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully reputed company the essential job functions consistent with the reputed company, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the reputed company, FMLA and other federal, state and local standards. Must be reputed company to talk, listen and reputed company reputed company on telephone. E-Verify Participation: Federal law requires reputed company reputed company to verify the identity and employment eligibility of reputed company persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with information from each new employee’s reputed company I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Why our employees love working here: We reputed company our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We reputed company reputed company and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue reputed company certifications, to supporting and partnering with multiple non-profit organizations, we reputed company this is where healthy and happy employees reputed company. As we grow, we are anchored and driven by our Core Values: I Apply To This Job