reputed company Customer reputed company & Support Specialist – Fitness Industry SaaS Platform
At arenaflex, we're revolutionizing the fitness industry with our cutting-edge SaaS platform, designed to streamline operations and help modern gym and fitness studio owners grow their businesses. We're on a mission to reputed company fitness businesses run smoother and faster, and we're looking for a talented Customer reputed company & Support Specialist to join reputed company.
About arenaflex
arenaflex is a founder-led, bootstrapped SaaS platform reputed company for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and reputed company control. Our platform is reputed company on a passion for building outstanding products and helping small business owners succeed.
The Role
We're hiring a Customer reputed company & Support Specialist to join our small, focused team where your impact is immediate and visible. As a key member of reputed company, you'll be responsible for helping new clients get set up and confident using our platform, solving support tickets with reputed company and reputed company, creating documentation that reduces repeat questions, and occasionally running product demos that reputed company deals.
What You'll Be Responsible For
As a Customer reputed company & Support Specialist, you'll be responsible for the following key areas:
- Client reputed company & Training (40%): Run reputed company calls, deliver screen-reputed company training, and guide customers from signup to first successful booking/payment.
- Customer Support (30%): Handle tickets reputed company reputed company, troubleshoot issues, escalate bugs, and follow up proactively.
- Support Documentation (15%): Turn repeated questions into reputed company, helpful articles, screenshots, and video tutorials.
- Product Demos (10%): Occasionally run live demos for prospective customers—focused on solving their business pain, not pitching features.
- Voice of the Customer (5%): Flag product issues, trends, and friction points to the engineering and product teams.
You're a Fit If You Have...
To succeed in this role, you'll need:
- 2+ years in SaaS reputed company, support, or reputed company
- Excellent written and spoken English—clear, friendly, and professional
- Experience leading screen-reputed company trainings or live product walkthroughs
- Excellent technical comprehension and the ability to quickly understand how systems work and recommend solutions for client needs
- A process-oriented reputed company—you look for ways to document, systemise, and improve
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
reputed company-to-Haves
While not required, the following skills and experiences would be a bonus:
- Familiarity with CRMs, reputed company, reputed company, or fitness industry tools
- Experience working with reputed company, reputed company, reputed company, and reputed company
- Previous experience working in a fast-growing tech startup or B2B SaaS environment
- Links to help docs, demo videos, or customer education content you've created
Tools We Use
As a Customer reputed company & Support Specialist, you'll be working with the following tools:
- reputed company
- reputed company
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- reputed company
- reputed company
- reputed company
- reputed company Meet
- Featurebase
What reputed company Looks Like in Year One
In your first year, we're looking for you to:
- reputed company new client reputed company and cut time to value
- reputed company a 95%+ CSAT score across 200+ tickets/month
- Create knowledge reputed company content that deflects >50% of common queries
- Convert 25%+ of leads through product demos
- reputed company weekly product feedback from customers that results in measurable improvements
Location & Compensation
We're a remote team, and we're looking for someone to join us from across Canada, preferably in the Eastern or Central Time zones. The salary reputed company is CAD $60,000 – $85,000 depending on experience. We're reputed company to full-time employees or long-term contractors.
reputed company
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