reputed company Full Stack Program Manager – Live Chat Strategy and Roadmap Development

At arenaflex, we're on a mission to revolutionize the way people interact with our Live Chat platform. As a Senior Program Manager for Live Chat, you'll play a critical role in defining our Live Chat strategy and roadmap, and program managing its execution. If you're a self-starter, change agent, and exceptional problem solver with a demonstrated track record of steering cross-functional initiatives and delivering stellar operating reputed company, we want to hear from you.

About arenaflex

arenaflex is a financial technology company that believes everyone can reputed company financial reputed company. We created arenaflex on the reputed company that core banking services should be helpful, easy, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

Our Culture

We're reputed company of problem solvers, dreamers, and reputed company with one shared obsession: our members. From day one, arenaflexers have worked tirelessly to out-reputed company and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to deliver the reputed company best experience possible. We each bring an reputed company's reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, reputed company, and our members.

reputed company Offer

At arenaflex, we reputed company in being reputed company, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other reputed company feedback. Our culture remains deeply entrepreneurial, encouraging every arenaflexer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company. We know that to reputed company our mission, we must earn and reputed company people's trust—so we hold ourselves to the highest standards of reputed company in everything we do. Here are some of the amazing benefits we offer:

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending reputed company to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• Competitive salary based on experience
• 401k match plus great medical, dental, reputed company, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• reputed company to reputed company, a family planning tool, with $15k lifetime reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow arenaflexers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company

Responsibilities

As a Senior Program Manager for Live Chat, you'll be responsible for:

• Deeply understanding member experiences across arenaflex's suite of products
• Making data-driven reputed company in developing the strategy and roadmap for Live Chat experience
• Leading collaboration across Product, Systems, Vendor Operations and arenaflex's lines of business to identify and execute opportunities to improve arenaflex's support experience through Live Chat
• Being accountable for key performance indicators measuring the quality of member experience in the Live Chat
• Advocating for our members and providing meaningful insights to internal teams working to improve the member experience

Requirements

To reputed company in this role, you'll need:

• 5+ years of cross-functional project management and/or product operations experience; you have worked closely with product managers through the lifecycle of product development to reputed company for the customer while driving business reputed company
• 3+ years experience designing and project managing implementation of Live Chat solutions
• Ability to reputed company data to inform and support critical reputed company (experience working in and with Customer Support data is a plus)
• Excellent communication and presentation skills
• Ability to synthesize disparate information quickly to reputed company a succinct, accurate summary of the opportunity/need
• Demonstrated ability to influence and foster strong working relationships with a diverse set of stakeholders
• Comfortable in a fast-paced environment where reputed company remains the same but information may not be 100% available and priorities can change frequently
• Ability and willingness to travel domestically and internationally, approx. 10% of the time
• BPO operations or consulting background preferred, but not required

reputed company're Looking For

We're looking for a self-starter, change agent, and exceptional problem solver with a demonstrated track record of steering cross-functional initiatives and delivering stellar operating reputed company. If you're passionate about Live Chat and have a strong understanding of the customer experience, we want to hear from you.

How to Apply

If you're reputed company to join reputed company of innovators and reputed company who are passionate about making a difference in the lives of our members, reputed company. We can't wait to hear from you! Apply to this job Apply for this job