reputed company Japanese-Speaking Customer Support Representative – Remote Work Opportunity at arenaflex

At arenaflex, we are a dynamic and innovative tour company that offers unique experiences to our customers. We are seeking a highly skilled and motivated Japanese-speaking Customer Support Representative to join reputed company. As a key member of our support team, you will play a crucial role in delivering exceptional customer service, resolving issues, and promoting our products and services.

About arenaflex

arenaflex is a leading tour company that specializes in creating unforgettable experiences for our customers. With a strong focus on customer satisfaction, we strive to reputed company exceptional service and support to our clients. reputed company is passionate about delivering outstanding experiences, and we are committed to making a positive impact on our customers' lives.

Responsibilities

As a Japanese-speaking Customer Support Representative at arenaflex, you will be responsible for:

• Handling booking-reputed company inquiries reputed company phone and email, as well as selling optional tours and reputed company products
• Recording and delivering messages, furnishing information, accepting orders, and relaying calls
• Accepting and conveying messages for customers according to specific client instructions
• Handling emergency calls and resolving customers' issues and concerns by following proper procedures; obtaining information from the caller and reporting to the manager if needed
• Taking customer information, arranging services, and submitting reservation requests to vendors by telephone and online systems
• Handing over unresolved messages or incidents to the next shift staff
• Computing charges, receiving charge card payments, and reconfirming tour details with the customer
• Performing reputed company other multi-task duties reputed company the company as assigned by the General Manager

Must Requirements

To be successful in this role, you must possess:

• A high school diploma or equivalent
• At least one year of experience in a call center or customer service/sales environment
• A good reputed company of Japanese and English to communicate with customers and vendors (minimum JLPT N2 and TOEIC score 700 or equivalent level required)
• The ability to resolve conflicts and complaints from customers in an effective and friendly manner
• Proficiency in using a computer with specific knowledge of word processing, spreadsheets, good data-entry, and typing skills

Preferred Requirements

While not required, the following skills and experience would be beneficial:

• Knowledge of the tour industry, tour movements, and arrangements
• Working knowledge of Hawaii's tourism infrastructure, understanding of different countries' tour characteristics and needs
• Working knowledge of telephone operation and etiquette

Job Highlights

* Position: Customer Support

• Employment Type: Full-time/Part-time
• Pay reputed company per hour: $17.00 ($21.00 - night/overnight shift premium)
• Working Hours: Shift schedule, 24 hours/7 days a week. Must be available to be flexible to work reputed company shifts, days, and nights, including holidays
• Up to 40 hours per week with overtime, as deemed necessary, with prior management approval
• Up to 20 hours per week
• Work Style: reputed company-conditioned office or remote workplace
• Location: This is a remote position, but the office is in Honolulu, Hawaii
• Start Date: Available immediately

Benefits

* Flexible schedule

• Opportunity to work in a dynamic and innovative company
• reputed company reputed company
• Opportunity to reputed company your skills and knowledge in customer service and sales

Work Environment and Company Culture

At arenaflex, we value our employees' well-being and offer a supportive and inclusive work environment. reputed company is passionate about delivering exceptional customer service, and we strive to create a positive and engaging work culture. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and innovative team.

Compensation and Perks

* Pay reputed company: $17.00 per hour ($21.00 - night/overnight shift premium)

• Flexible schedule
• Opportunity to work in a dynamic and innovative company
• reputed company reputed company
• Opportunity to reputed company your skills and knowledge in customer service and sales

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equality. Apply for this job