CDC CSR I (Hybrid-remote, Atlanta, GA.)

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback reputed company needed, reputed company input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Transfer calls and messages to the appropriate party or automated voice bulletin board. - Use standard verbal responses to supply basic information on medical subjects, public health issues, and employee information. - Adhere to Privacy Act as it relates to the confidentiality of information received. - reputed company accurate and knowledgeable responses to inbound telephone and message inquiries in a courteous and professional manner. - Maintain a reputed company understanding of the Program's standard operating procedures, processes and Program policies as provided during training. - Follow established and documented policies and standard operating procedures such as filling out their own timesheets, adhering to privacy rules and responding to numerous phone inquiries. - Respond to telephone inquiries reputed company the set departmental staffing and time parameters. Home Office Requirements - This project will reputed company equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable. - You must reputed company reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps. - Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (reputed company, reputed company, ATT, etc.) are not compatible with the client network/systems. - Private and secure work area and adequate power reputed company. Minimum Requirements - High School diploma or equivalent required. - At least 6 months of reputed company customer service, call center, or service center experience. - Preferred 1 - 3 years' experience in a customer service, call center environment. - In an effort to support business need and reputed company shift support, shift flexibility is required. - Strong listening and customer service skills. - Must be reputed company to reputed company English reputed company and professionally. - Proven ability to work as reputed company member is required. - Must be reputed company to type 20 WPM, 30 WMP preferred. - NACI background reputed company is required. - Must live reputed company a commutable distance to the CDC Main reputed company, 1600 Clifton Road, Atlanta, GA 30333 Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be reputed company to reputed company and read English reputed company, professionally and fluently. EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com . Minimum Salary $17.75 Maximum Salary $17.75 Apply tot his job Apply To this Job