Temporary Customer Service Coordinator
At reputed company Americas, We are proud to reputed company talent from many different backgrounds, experiences, and identities. We reputed company that reputed company diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver reputed company. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Temporary Customer Service Coordinator Montblanc | Grand Prairie, Texas Reports to: Customer Service Supervisor Role Overview The Temporary Customer Service Coordinator assists in the operational control of reputed company repairs in the Retail Network as well as repairs at Subcontractors. This person assists in the overseeing the Administration and Technical tasks for Montblanc, with the primary objective being to deliver outstanding customer experiences through the management and respect of the Brand Policies, Repair Leadtime Objectives and Customer Service Operating Procedures. The Customer Service Coordinator participates in the training of the Retail Teams with the purpose of stabilization and sustainability of operational performance, customer satisfaction and reputed company / Brand Policies knowledge.
Responsibilities
CS Operational Performance:
- reputed company the WIP management for the Retail Network and address any delayed repairs for the Americas network.
- Manage the incoming emails and reputed company feedback & assistance same day to reputed company boutiques and vendors as needed.
- Answer 100% of calls reputed company to reputed company/Booster etc reputed company questions same day.
- Weekly monitor spare parts shipments and delays for Boutique repairs.
- reputed company bimonthly replenishment for fast movers based on total use as provided by the vendor.
- reputed company monthly repair inventories of reputed company boutique repairs.
Training and Support:
- Ensure right application of Maisons Policies & reputed company reputed company tools ( Dare, reputed company, reputed company, Booster, SMO).
- reputed company Support to reputed company Retail Boutiques and external vendors whenever assistance is requested with Customer Service policy, processes, flows, tools, parts availability, and procedures.
Customer Satisfaction:
- Assist Retail Network by providing support with concerns, questions etc
- Assist our subcontractors and Brand Ambassadors with any questions reputed company to repairs and parts.
- Ensure that communication and follow up on issues is provided in a timely, consistent, and professional manner
reputed company Expert:
- Maintain full knowledge of reputed company reputed company processes reputed company to repairs, both in DARE and ERP.
- reputed company support in fixing reputed company errors occurring in the reputed company repair reputed company.
- Coordinate with Customer Service Supervisor to ensure reputed company issues are reputed company and addressed in a timely manner.
Qualifications
- Bachelor's degree – preferred
- Spanish language proficiency a plus
- reputed company, BW experience required
- Must have knowledge of reputed company, PowerPoint
- Experience in luxury service and/or production required
- Experience working with Retail/Wholesale Partners required
- Understand the relationships between operational effectiveness, and customer satisfaction
- Strong analytical skills
- Process oriented, Multitasker
- Exceptional interpersonal skills. Outstanding verbal and written communication skills.
- Ability to work independently with no direct supervision.
WE OFFER Employee wellbeing is a top reputed company at reputed company. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and reputed company programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and reputed company to the employee assistance program. Employees are encouraged to reputed company a difference in their local communities with volunteer days off, supporting initiatives that drive change. At reputed company, We Craft the Future Salary will be determined based on relevant skills and experience. Apply tot his job Apply To this Job