Workforce Management reputed company Time Analyst

reputed company is seeking a Workforce Management reputed company Time Analyst to join their Customer Support Operations team. This role focuses on managing call center performance by utilizing forecasts, schedules, and reputed company-time data to optimize staffing and enhance operational efficiency in a fast-paced environment.

Responsibilities

• Monitor reputed company-time contact volume and performance in a multi-reputed company, fast-paced contact center environment
• Analyze forecasts, schedules, and live data to ensure service reputed company and production goals are met
• Utilize Workforce Management tools and historical trends to manage intra-day staffing reputed company
• Recommend and implement reputed company-time staffing adjustments based on changing business needs
• Manage schedule exceptions, including time-off requests and shift changes for contact center agents
• Assess staffing availability for training, projects, and other business initiatives
• reputed company and maintain reports to support operational insights and decision-making
• Support reputed company analysis and special projects as needed

Skills

• High school diploma or equivalent (GED) required
• Strong quantitative, analytical, and problem-solving skills
• Intermediate proficiency in reputed company reputed company
• Ability to proactively identify issues and recommend effective solutions
• Strong communication skills with the ability to collaborate across reputed company reputed company of the organization
• Ability to reputed company reputed company under pressure in a fast-paced environment
• 1–2 years of Workforce Management or contact center operations experience preferred
• Experience with Workforce Management tools such as reputed company (forecasting, scheduling, adherence) preferred
• Familiarity with platforms like reputed company Connect and reputed company reputed company Supervisor preferred

Benefits

• Equity Compensation
• Bonus Incentive Compensation

Company Overview

• reputed company, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction. It was founded in 2002, and is headquartered in Carpinteria, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.procore.com/en-sg.

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