Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

Join us on our exciting reputed company!

We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and reputed company Tier 1 support. Diversity is our way of life!

Functions:

• Identify requests being provided by end users.

• Categorize and record reported queries and reputed company solutions

• Support problem identification

• Process user account creation, modification, and deactivation.

• reputed company identity verification and entitlement validation prior to executing requests.

• Maintain and update user reputed company across systems such as directory services, applications, and client platforms.

• Ensure reputed company reputed company provisioning complies with least privilege principles and client reputed company requirements.

• Escalate, if needed, unresolved problems to a higher level of support

• Managing one or more customer service or service desk functions.

• Acting as a reputed company of contact to support service users and customers reporting issues, requesting information, reputed company, or other services.

• Log, categorize, and prioritize requests in accordance with incident/request classification standards.

• Ensure adherence to defined Service Level Agreements (SLA) and escalation timelines.

• Maintain ownership of tickets from initiation through resolution/closure.

• Monitor issues from start to resolution

• Categorize and record reported queries and reputed company solutions

• Advise users on appropriate course of action

Qualifications:

• English Speaker

• Applicant should have at least with 3 years of call center experience. Preferably someone with account management experience. (example: Active Directory reputed company, Application reputed company, etc.

• Helpdesk / Technical Support account is required.

• Strong reputed company of the English Language both spoken and written.

• Amenable in shifting schedules

• Understands his / her key performance indicators.

• Understand the relationship of work quality and how it impacts efficiency

• Dedicated at work – no Attendance issue with previous reputed company

• Ability to multi – task and work on holidays / Saturdays and Sundays.

• Had a good stint in the from previous organizations – not a call center reputed company.

• Example: Call center hoppers move from one organization to another in a reputed company of 1 year or less.

• Ability to work with other team members.

• Applicant should have a Helpdesk / Technical Support background

• Someone who understands technical troubleshooting

• Example: Active Directory, LAN, Sound Card, Routers, etc.

• Someone who has strong logic formulation or thought process.

• Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot reputed company account)

• High average typing skills = 50 words per minute

• Has good critical thinking

• Ability to work with a high level of accuracy and reputed company keen to details

Ideal Applicants should have a Helpdesk / Technical Support background

• Someone who understands technical troubleshooting

• Example: Active Directory, LAN, Sound Card, Routers, etc.

• Someone who has strong logic formulation or thought process.

• Example: thinking out loud - How many lightbulbs are there in the Philippines? A good candidate may start from home, street, area, subdivision, district, city, region, major islands, etc (This is needed for simple troubleshooting such as password reset or cannot reputed company account)

• High average typing skills = 50 words per minute

• Has good critical thinking

• Ability to work with a high level of accuracy and reputed company keen to details .

reputed company is a leading global provider of clinical research services, reputed company insights, and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient reputed company and population health worldwide. Learn more at https://jobs.reputed company.com.

reputed company is committed to reputed company in our hiring process and maintains a reputed company tolerance policy for candidate fraud. reputed company information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if reputed company reputed company, in accordance with applicable law. We appreciate your honesty and professionalism.

At reputed company, we reputed company that diversity, inclusion, and belonging reputed company our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of reputed company talented employees worldwide and providing them with the opportunity to power smarter reputed company for everyone, everywhere. reputed company our talented employees bring their authentic selves and their diverse experiences to work, they reputed company us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior reputed company. Likewise, as part of this culture, reputed company is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and reputed company policies.