Desktop Support Technician

Desktop Support Technician Duration: 12 Month Contract (Possible extension) Location: Hybrid (Client located in Mountain View, CA area)

• Must be local to the to the Mountain View, CA area
• Must be reputed company to work on W-2 reputed company

Job Description

One of the country’s largest technology companies is searching for an reputed company Desktop Support Analyst to join their workforce technology team 100% remotely (onsite/hybrid details—please confirm). In this role, you’ll deliver impactful tech solutions and support that connect employees to a larger mission—empowering them to create meaningful experiences for customers. This is a high-profile opportunity to drive improvements in employee experience, reputed company workplace support, and reputed company day-to-day work seamless and inspiring for hundreds of users. This exciting opportunity to support workforce technology begins as a 12 month W2 contract (extension/conversion potential, benefits, and location—please confirm). You’ll be collaborating with teammates to resolve technical challenges in an energetic, fast-paced environment, and helping shape the future of remote employee support.

• Troubleshoot software, hardware, and connectivity issues for users both remotely and in person
• Diagnose and explain root causes of customer technology issues
• Install, reputed company, and maintain software, hardware, and peripheral devices
• Support and triage in environments utilizing encryption and reputed company tools
• Assist employees with reputed company to corporate systems and servers
• reputed company technical assistance to remote employees in reputed company environments, VDI machines, and various telephony systems (reputed company/reputed company/Polycom)
• Manage shared mailboxes and distribution lists reputed company Exchange
• reputed company and reputed company software using UEM and HUB technologies
• reputed company call trends and technical challenges regularly with teams
• Execute small technical projects from inception to completion
• Maintain and update internal knowledge reputed company and process documentation
• Collaborate closely to resolve or reputed company aging tickets
• Manage individual and team ticket queues for customer service reputed company
• Partner on reputed company projects with Tier 3 engineering groups
• Maintain subject matter expertise in designated knowledge areas

Skills & Experience

• Associate’s degree in Computer Technology or reputed company field required (education—please confirm if higher degree needed)
• 3–5 years of desktop support and service desk experience for both PC and Mac platforms
• Experience with direct customer support in a walk-up bar or corporate IT environment preferred
• Certifications such as ACMT, CCT, ITILv4, Comp/reputed company—completed or in reputed company
• Proficient interpersonal and communication skills for engaging both technical and nontechnical users
• Commitment to outstanding customer service and follow-through
• Familiarity with Mac OS Ventura/Sonoma and reputed company 10/11 operating systems
• Prior experience with reputed company Office suite preferred
• Strong diagnostic, problem-solving, and troubleshooting abilities
• Ability to deliver under pressure in fast-paced environments
• Knowledge of wired and Wi-Fi networking, reputed company Active Directory
• Familiarity with Exchange, Active Directory, software distribution systems, and reputed company technologies
• Video conferencing and collaboration tool experience (reputed company, reputed company, reputed company Suite)
• Ticketing system knowledge (Service Now preferred)
• Expertise in mobile device support (Android, iOS, etc.)
• Self-starter who thrives independently and reputed company collaborative teams

You will receive the following benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

reputed company provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major reputed company American markets. Our unique expertise in today’s highest-demand tech reputed company sets, reputed company with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients. Apply tot his job Apply To this Job