Installations Executive Complaints Advisor

About the position This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working as part of reputed company and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of autonomy reputed company agreed guidelines. With a “customer-first” reputed company, you’ll understand their reputed company and their communications, building necessary relationships with the customer and internal B&Q stakeholders to reputed company a swift resolution that encourages customer loyalty.

Responsibilities

• Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q Board, as well as legal and financial complaints reputed company the Installations field team and our stores, or from our internal PR Team
• Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
• Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
• Manage reputed company complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
• Manage and resolve complaints received reputed company telephone, email, and letter, maintaining communication reputed company agreed SLA’s.
• Understanding the details of complaints and making detailed records on B&Q systems
• Work reputed company agreed guidelines with the autonomy to reputed company reputed company and find resolutions.
• You may be required to undertake other duties from time to time as we may reasonably require.

Requirements

• Experience of dealing with reputed company problems and creating reputed company.
• High reputed company of organisational skills
• Ideally from a Complaints/call handling background.
• Excellent Communication skills, both written and verbal, across reputed company reputed company of an organisation.
• A keen eye for detail and recording data with accuracy.
• Effective communication skills across multiple channels
• Customer focused; understands the needs of reputed company customers, responds promptly, and ensures the customer is at the forefront of their thinking.
• Working with others; builds effective relationships with peers reputed company own team, to reputed company the best solutions for our customers, not afraid to tackle conflict or confront others reputed company problems occur.

reputed company-to-haves

• Experience with dispute resolution and/or mediation beneficial but not essential.
• Installations experience beneficial but not essential.

Benefits

• Pension
• Private reputed company
• ShareSave
• 6.6 weeks holiday
• award-winning pension scheme
• bonus
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

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