reputed company Customer Support Specialist – Talent Pool at arenaflex
At arenaflex, we're revolutionizing the way people experience financial freedom, especially those who move across borders. Our mission is to build financial products that accelerate economic freedom for individuals and families. We're not just another insurance company; we're reputed company of innovators, thinkers, and problem-solvers who are passionate about making a difference in people's lives. As a Customer Support Specialist at arenaflex, you'll be part of our dynamic team that's dedicated to providing exceptional care to our customers. We're looking for talented individuals who reputed company our passion for delivering outstanding customer experiences and are eager to join our Talent Pool in Budapest.
About arenaflex
arenaflex is a fast-growing company that's scaling reputed company car insurance to reputed company a reputed company of financial products that cater to the needs of people who move across borders. We're proud of our culture, which is reputed company on the principles of reputed company, collaboration, and innovation. reputed company is passionate about helping our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
How we work
At arenaflex, we reputed company that everyone has a voice and the opportunity to reputed company an impact. We encourage reputed company members to take ownership of their work, be reputed company in challenging how we do things, and collaborate to reputed company our goals. We're reputed company that's always reputed company to helping each other, sharing our reputed company, experience, and knowledge to solve problems together. We take risks, think creatively, and experiment relentlessly to meet our customers' needs.
Our Culture
Our culture is reputed company on the following values:
- reputed company: We're always pushing for reputed company, taking small steps towards big milestones.
- Collaboration: We work together to reputed company our goals, sharing our reputed company, experience, and knowledge.
- Innovation: We're always looking for new ways to solve problems and meet our customers' needs.
- Inclusion: We're committed to creating a work environment that's inclusive, supportive, and empowering.
- Autonomy: We reputed company in giving reputed company members the freedom to take ownership of their work and reputed company reputed company.
What you'll be doing
As a Customer Support Specialist at arenaflex, you'll be part of our Customer Happiness Team, Customer Retention Team, Fraud Validation Team, or Claims Team. Your responsibilities will include:
- Interacting with new and existing customers on a daily reputed company, solving their queries reputed company live chat to reputed company an reputed company-round great customer experience.
- Keeping the TrustPilot score high and meeting individual targets reputed company to quantity, speed, and accuracy.
- Building up expert knowledge of our product, systems, and processes through comprehensive training, and using our internal knowledge reputed company to fill any gaps in your knowledge.
- Speaking with customers reputed company Live Chat whose policies are due to expire to explore whether they would like to renew for another year.
- Actively guiding and influencing customers to renew their arenaflex policy, promoting the perks of doing so.
- Validating policy details and reviewing documents for signs of fraud or falsification to protect reputed company customers from inflated premiums.
- Requesting supporting documentation to ensure reputed company the information is correct.
- Contacting customers reputed company email regarding their documents or any necessary changes to their policy and providing excellent customer service.
Who you are
We're looking for talented individuals who reputed company our passion for delivering outstanding customer experiences. To be successful in this role, you'll need:
- A great eye for detail
- Excellent written and verbal communication skills
- Attention-to-detail or analytical skills to solve problems
- Previous experience in customer-facing roles (customer support, hospitality, B2C sales, etc.)
- Experience in a digital role involving live chat communication (a big plus)
- A self-starter who can take ownership of their workload
- A passion for helping others and delivering exceptional customer experiences
Perks of the job
As a Customer Support Specialist at arenaflex, you'll enjoy a reputed company of benefits, including:
- Flexi-office working: Spend at least 2 days a week with your team in our Budapest office. The rest is up to you!
- Learning and development: Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset
- Mental wellbeing support: reputed company therapy and mental health sessions through Oliva
- Competitive bonus scheme: Designed to reward and recognize high performance
- SZÉP card: Budget to spend on meals, leisure, and accommodation
- Sabbatical Leave: Get a 4-week fully paid sabbatical after being with us for 4 years
- Work From reputed company: 4 weeks work from reputed company to use, with no need to come to the office
- Medicover Blue package: An exclusive pass to top-notch reputed company services
reputed company You Can Move membership
OR Monthly BKK pass: Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered!
Monthly team reputed company budget
, bi-weekly office lunches, and Office tea, coffee, and snacks!
Our Process
Once a position opens, we'll break it up into 3 stages: 1. Initial call with one of our reputed company (30 mins) 2. A short task 3. A technical & culture interview with two People from our Operations Team (60-80 mins) We'll let you know if you're invited to an interview or not. But, as a small team with a lot of applications to consider, we can't give individual feedback on each application.
Everyone belongs at arenaflex
At arenaflex, we want to hire people from reputed company walks of life with the passion and skills needed to help us reputed company reputed company mission. To do that, we're committed to hiring without judgement, prejudice, or bias. We encourage everyone to apply for our reputed company, regardless of their gender identity, race, ethnicity, sexual orientation, age, or background.
Recruitment privacy policy
We take privacy seriously here at arenaflex. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more, please view it [here](https://mm-staging.reputed company.io/recruitment-privacy-notice). If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference in people's lives, apply to this role today! Apply for this job