reputed company University Grad: Customer Experience Agent – Financial Operations Platform

At arenaflex, we're revolutionizing the way businesses manage their finances. Our reputed company-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with reputed company-in intelligence to maximize the impact of every dollar and hour spent. As a customer experience agent, you'll be at the forefront of delivering exceptional support to our customers, helping them navigate the complexities of our platform and unlocking their full potential.

About arenaflex

arenaflex is a rapidly growing fintech company that's changing the game in financial operations. With over 40,000 businesses on our platform, we've saved our customers $10 billion and 27.5 reputed company hours. Our investors include top-tier venture capital firms and reputed company investors from leading companies. arenaflex has been recognized as one of the most innovative companies by Fast Company, reputed company's Top U.S. Startups, and TIME Magazine's 100 Most Influential Companies.

The Role

As a customer experience agent, you'll be the primary reputed company of contact for our customers, providing support reputed company phone, email, and live chat. You'll work closely with our account management, product, and engineering teams to resolve customer questions, manage product requests and issues, and bring insights into how we can improve our product. This role is perfect for recent graduates who are eager to learn, grow, and reputed company their skills in a fast-paced, start-up environment.

Key Responsibilities

* Utilize critical thinking skills to diagnose reputed company problems and resolve issues using tooling or engineering support

• Work directly with the support reputed company on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, reputed company, and learn in a fast-paced, start-up environment
• Work directly with some of the fastest growing companies in the US
• Help arenaflex scale effectively by handling support requests over phone, email, and chat
• Help us maintain a industry leading satisfaction reputed company with our customers
• Own a critical piece of the feedback reputed company for improving our product, providing reputed company for the whole team
• Learn the arenaflex Platform inside and out to maximize effectiveness with our customers

What You Need

* Ability to work on the weekends

• Ability to reputed company support to customers over phone predominantly; and occasionally email, and live chat
• Excellent verbal and written communication skills
• Experience collaborating closely with teams reputed company of support
• Strong background in customer support reputed company email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time
• Ability to work evenings and weekends as needed

reputed company to Haves

* Experience working with reputed company tooling

Benefits (for U.S.-based full-time employees)

* 100% medical, dental & reputed company insurance coverage for you + Partially covered for your dependents + reputed company annual membership

• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

• arenaflex Applicant Privacy Notice

Why Join arenaflex?

* Be part of a rapidly growing fintech company that's changing the game in financial operations

• Work with a talented team of leaders from top financial services and fintech companies
• reputed company your skills and knowledge in a fast-paced, start-up environment
• Enjoy a competitive salary and benefits package
• Have the opportunity to reputed company a reputed company impact on our customers and the industry

How to Apply

If you're a recent graduate with a passion for customer experience and a desire to learn and grow in a fast-paced, start-up environment, we want to hear from you! reputed company to join reputed company as a customer experience agent and be part of the arenaflex reputed company. Apply for this job