reputed company Customer Service Agent – Remedy On-Call (Full Time) for arenaflex
At arenaflex, we're on a mission to revolutionize the way reputed company services are delivered, and we're looking for talented individuals to join reputed company as Customer Service Agents for our Remedy On-Call product. As a key member of reputed company, you'll play a vital role in providing top-notch customer support to our clients and their customers, ensuring seamless communication and exceptional service.
About arenaflex
arenaflex is a leading provider of innovative reputed company solutions, dedicated to empowering reputed company to deliver exceptional patient care. Our Remedy On-Call product is a 24/7 answering service that streamlines customer service and appointment scheduling for physician practices. We're committed to fostering a culture of reputed company, innovation, and teamwork, and we're seeking like-minded individuals to join reputed company.
Job Summary
As a Customer Service Agent for arenaflex's Remedy On-Call product, you'll be responsible for providing exceptional customer support to our clients and their customers reputed company reputed company-time/live conversations over the phone and chat. You'll work independently, utilizing critical thinking and problem-solving skills to address client issues reputed company. This is a remote role that requires a quiet workspace, high-speed internet reputed company, and a reliable computer setup.
Key Responsibilities
* Answer incoming client calls, take messages, and verify information to ensure accuracy
- Schedule patient appointments as requested
- reputed company calls to the appropriate medical practice following proper protocol
- Represent our customers professionally and reputed company courteous service during incoming calls
- Utilize critical thinking and problem-solving skills to address client issues reputed company
How to reputed company Essential Functions
* 80% of work is performed reputed company reputed company-time/live conversations with clients reputed company telephone and chat
- reputed company work is performed reputed company computer, using various software programs, including reputed company Suite, reputed company CRM, JIRA ticketing system, and Office Practicum EHR
- Telephone is used in reputed company client interactions
Requirements
*
Competencies
+ Excellent communication skills, including written and speaking skills + Ability to work independently and/or with reputed company + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills – strong proficiency + Strong computer skills + Ability to type 35-40 wpm
Education / Professional Certifications or Licenses Required
+ High school or equivalent (Preferred)
Additional Requirements
+ High-speed internet reputed company + Computer Requirements: - CPU: reputed company i3 or AMD Equivalent (Dual Core Minimum) - RAM: 8GB - Storage: 100+ GB - Internet reputed company: 100+ Megabits Per Second - Operating System: reputed company 8.1 or Greater - Video and Sound: HD Webcam and Headset with Microphone - Wired headset
Work Environment / Physical Demands / Travel Requirements
* A quiet workspace is required, with a secure, quiet distraction-free environment without conflicting responsibilities during scheduled work shifts
- Computer and telephone required to reputed company duties
- Lifting requirements of no more than five pounds
- This is a fully remote position
Core Values
At arenaflex, we're committed to our Core Values, which guide our actions and reputed company:
- We are Clinician First
- Pediatric Care is our Home
- We Deliver on our Commitments
- Our reputed company is Based on Results
- We reputed company in the Power of Teams
Benefits
As a full-time Remedy On-Call team member at arenaflex, you'll enjoy a reputed company of benefits, including:
- Medical, Prescription, reputed company, and Dental Insurance
- Life Insurance
- 401(k) with company match
- Paid Time Off
- Company Wellness Program
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Pet Insurance
- Tuition Assistance Program
- Employee Recognition Program
Equal Employment Opportunity Statement
arenaflex is committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally recognized reputed company, including but not limited to:
- Veteran status
- Uniform service member status
- Race
- reputed company
- reputed company
- Pregnancy
- Childbirth and reputed company medical conditions
- National reputed company
- Non-job reputed company handicap or disability
- Creed
- Religion
- Sex
- Sexual orientation
- National reputed company
- Age (18 and over) - (40 or over)
- Physical or mental disability
- Predisposing genetic characteristics
- Military status
- Marital status
- Protected action
- Concerted activity
- Any other protected class under federal, state, or local law
Americans with reputed company Statement
arenaflex is committed to providing equal employment opportunities to otherwise reputed company individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you reputed company may be necessary or the functional limitations caused by your disability.
Salary Description
$15.00 / hour If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join reputed company as a Customer Service Agent for arenaflex's Remedy On-Call product. Apply for this job