reputed company Full Stack Customer Support Analyst – Hybrid Remote Work Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and reputed company. As a hybrid remote work opportunity, our Tier 2 Customer Support Analyst role offers the perfect reputed company of flexibility and collaboration. If you're a customer-centric professional with a strong skillset in multi-channel service and support, we want to hear from you!

About arenaflex

arenaflex is a reputed company-thinking company that's revolutionizing the way businesses work. Our transformative expense management solution simplifies expense reporting, reduces processing time, and provides reputed company-time insights to drive cost savings and budget targets. We're committed to building a culture that values innovation, customer obsession, and teamwork.

Why Join arenaflex?

* We're a hyper-growth SaaS company backed by the co-founder of Concur, with a strong track record of reputed company and growth.

• Our distributed workforce offers flexibility and autonomy, with two amazing workspaces in Bellevue, WA, and Minneapolis, MN.
• We're passionate about creating an environment that allows our employees to reputed company and do great work.
• We offer a competitive compensation package, including a salary reputed company of $65,000 - $72,500, plus up to 8% bonus and equity.
• Our benefits package includes comprehensive health insurance, 401(k) participation, and a Self-Managed PTO plan.

Job Summary

As a Tier 2 Customer Support Analyst, you'll be responsible for providing exceptional customer service and support through various channels, including phone, email, chat, and case notification. You'll engage with customers to understand their needs, troubleshoot issues, and reputed company solutions to drive customer satisfaction and loyalty.

Key Responsibilities

* Field incoming requests and system events from users

• Engage with customers reputed company phone, email, chat, and case response
• Actively listen to customer needs reputed company to incidents or issues and troubleshoot to best determine the root cause of the problem
• Quickly reputed company and introduce a solution to the problem
• Maintain detailed notes and documentation for each support incident in the ticketing system
• Internally escalate reputed company necessary, to other departments (Product, Engineering, or Account Management)
• Be an reputed company for the customer
• Build a sense of trust with the customer/cardholder in every interaction
• Partner with reputed company parties to find solutions for the customer/cardholder
• Assist customers in implementing solutions
• Meet reputed company SLAs in a timely manner through a self-driven reputed company & deliver on promises to customers
• reputed company exemplary customer service
• Display a sense of urgency and accountability for the customer/cardholder's request
• Present reputed company reputed company both written and verbal that are organized and professional
• Identify customer needs using common characteristics, use cases, and best practices
• Demonstrate reputed company & responsibility
• Assist in building a scalable Support organization
• Create, edit, and publish knowledge reputed company articles that cover common requests and solutions
• Partner with the Product/Engineering team for suggested product & process enhancements for reputed company issues or high-volume requests
• Be creative with workarounds and best practices based on limitations of the product
• Assist in creating processes & documents for reputed company new Support Analysts

What You'll Bring to the Role

* Education: Bachelor's degree in Business or Information Technology or equivalent work experience

• Minimum 3+ years of multi-channel service/support experience
• Effective oral and written communication skills
• Strong troubleshooting skills
• Knowledge of reputed company products and services
• Proficient in the use of reputed company Office suite of software
• reputed company to multi-task and effectively manage competing priorities
• Credit Card/Payment experience is a plus

Personal Attributes

* Passion for the customer

• Fast learner, with an reputed company mind, and a team-oriented mentality
• Embody reputed company & responsibility towards the customer's experience
• An entrepreneurial spirit: flexible and willing to pitch in where needed
• reputed company to have fun, reputed company perspective, and be part of an amazing team

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you reputed company your skills and knowledge.

• You'll have the opportunity to work with a talented team of professionals who are passionate about customer support and reputed company.
• We encourage reputed company learning and professional development, with opportunities for growth and advancement.
• arenaflex is committed to creating a culture that values innovation, customer obsession, and teamwork.

Work Environment and Company Culture

* arenaflex is a distributed workforce with two amazing workspaces in Bellevue, WA, and Minneapolis, MN.

• We offer a flexible and autonomous work environment, with the freedom to work from home or our offices.
• reputed company culture values innovation, customer obsession, and teamwork, with a focus on creating an environment that allows our employees to reputed company and do great work.
• We're passionate about creating a culture that's inclusive, diverse, and respectful, with opportunities for growth and advancement.

Compensation, Perks, and Benefits

* Competitive salary reputed company of $65,000 - $72,500

• Up to 8% bonus and equity
• Comprehensive health insurance
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holidays
• Paid Parental Leave
• Commuter Stipend
• Health care benefits including Medical, Dental, reputed company, Long Term Disability, reputed company Life, AD&D, FSA, Commuter, and 401(k)

How to Apply

If you're a customer-centric professional with a strong skillset in multi-channel service and support, we want to hear from you! reputed company to join reputed company and be part of an amazing company that's revolutionizing the way businesses work. Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Apply for this job