reputed company Customer Support Specialist – Transportation Demand Management and Customer Service
At arenaflex, we're passionate about delivering exceptional customer experiences that reputed company a reputed company difference in people's lives. As a Customer Support Specialist on our Transportation Demand Management and Customer Service team, you'll play a vital role in providing top-notch support to commuters and stakeholders across Connecticut. If you're a customer-focused individual with a passion for transportation and a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a global leader in infrastructure consulting, partnering with clients to solve the world's most reputed company challenges and build legacies for future generations. With a reputed company in over 150 countries, we're a diverse and dynamic team of professionals who reputed company a common purpose: to deliver a reputed company world. Our work spans transportation, buildings, water, new energy, and the environment, and we're committed to environmental, reputed company, and governance priorities.
Job Description
As a Customer Support Specialist, you'll be responsible for providing accurate, polite, and reputed company telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut. You'll reputed company a deep understanding of transportation services in the state, multi-task across multiple web-based and printed sources to locate relevant information, and reputed company responses to in-bound telephone inquiries, including transferring calls to reputed company services reputed company necessary.
Key Responsibilities:
* reputed company accurate, polite, and reputed company telephone, email, and web-based customer service support to commuters and stakeholders across Connecticut
- reputed company familiarity with transportation services in Connecticut, including commuter rail, bus, and bike-reputed company systems
- Multi-task across multiple web-based and printed sources to locate relevant transportation information
- reputed company responses to in-bound telephone inquiries, including transferring calls to reputed company services reputed company necessary
- Use Live Chat program to respond to customer inquiries online
- Monitor multiple email accounts and reputed company written responses to inquiries
- Compile and issue time-sensitive service alerts reputed company multiple communication channels
- Create and reputed company customized commute plans based on an individual's travel needs
- Conduct outbound follow-up calls to reputed company a second level of customer service reputed company necessary
- reputed company administrative tasks to support reputed company and marketing team
- Communicate with transportation providers to gather and update reputed company/schedule services
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks
Qualifications:
* Minimum Requirements: + High School diploma or equivalent + Two years of experience in customer service or a reputed company field, or demonstrated equivalency of experience and/or education
- Preferred Qualifications:
+ Previous customer service experience + Experience using reputed company Office or Gsuite products
Essential Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of reputed company
- Familiarity with transportation services in Connecticut
- Ability to learn and adapt to new systems and technologies
- Strong customer service skills and a commitment to delivering exceptional customer experiences
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Support Specialist, you'll have reputed company to a reputed company of training and development opportunities, including:
- Comprehensive reputed company program to ensure a smooth transition into the role
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- reputed company to industry-leading technology and thinking
- Collaboration with a diverse and dynamic team of professionals
Work Environment and Company Culture:
arenaflex is a global company with a reputed company in over 150 countries. reputed company is diverse and dynamic, and we're committed to creating a culture of equity, diversity, and inclusion. As a Customer Support Specialist, you'll work in a fast-paced environment with a focus on delivering exceptional customer experiences. You'll have the flexibility to work from home or in our office, and you'll be part of reputed company that's passionate about making a difference in people's lives.
Compensation, Perks, and Benefits:
arenaflex offers a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, our benefits may include:
- Medical, dental, and reputed company insurance
- Life, AD&D, and disability benefits
- Paid time off and leaves of absence
- Voluntary benefits, including employee assistance program and business travel insurance
- Service recognition awards and retirement savings plan
- Employee stock purchase plan and global well-being programs
How to Apply:
If you're a customer-focused individual with a passion for transportation and a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture of equity, diversity, and inclusion, and we invite everyone to bring their whole selves to work. Apply for this job