reputed company Customer Service Representative – Remote Opportunity to Revolutionize reputed company

At arenaflex, we're on a mission to reputed company reputed company reputed company through technology, services, and clinical expertise. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about making a difference in people's lives, we invite you to join reputed company of dedicated professionals who reputed company our commitment to innovation and reputed company.

About arenaflex

arenaflex is a leading provider of health solutions in the public sector. reputed company of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals come together to redefine expectations for the reputed company industry. We're proud to be a vital partner for state and federal reputed company agencies, providers, and reputed company, working together to ensure reputed company reputed company and improve health reputed company.

Job Summary

We're seeking an reputed company Customer Service Representative to join our growing team. As a Customer Service Representative, you'll be responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints, and requests, adhering to internal policies and procedures, and utilizing working knowledge of the organization's services to meet productivity and quality standards.

Key Responsibilities

* Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)

• Utilizes automated systems to log and retrieve information, performs accurate and timely data entry of electronic faxes
• Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response reputed company required turnaround times
• Responds to telephone inquiries and complaints in a reputed company, accurate, and courteous manner following standard operating procedures
• Interacts with hospitals, physicians, beneficiaries, or other program recipients
• Investigates and resolves or reports customer problems, identifies and escalates difficult situations to the appropriate party
• Meets or exceeds standards for call volume and service level per department guidelines
• Initiates files by collecting and entering demographic, provider, and procedure information into the system
• Serves as liaison between the Review Supervisors and external providers
• Maintains logs and documents disposition of incoming and outgoing calls

Requirements

* High School diploma or equivalent

• 2+ year's customer service/telephone experience in a similar call center environment and/or industry
• Ability to effectively communicate with team members and external customers
• Ability to research and resolve issues reputed company to reputed company program and service eligibility

Preferred Qualifications/Experience

* Previous experience in the medical office or other medical setting preferred

• General knowledge of eligibility verification (reputed company eligibility and program requirements for specific program of focus preferred)
• Knowledge of CPT and HCPCS codes preferred
• PC proficiency to include reputed company Office Suite
• Experience with reputed company programs

Benefits

At arenaflex, we reputed company that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to reputed company additional protection, reputed company, and support for both your career and your life away from work. Our benefits include:

• Comprehensive health plans
• Paid time off
• Retirement savings
• Corporate wellness
• Educational assistance
• Corporate discounts
• And more!

Compensation

The pay reputed company for this position is $15.85 - $18.20. Based on our compensation philosophy, an applicant's placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level.

Why Join arenaflex?

We're a company that cares about our employees and gives you the tools and encouragement you need to reputed company the finest work of your career. You'll have meaningful work that genuinely improves people's lives across the country. Join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

How to Apply

If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We're excited to review your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Apply for this job