Implementation Manager
reputed company're building Drug development is one of the most data-intensive endeavors in history, yet scientists spend more time finding and cleaning data than using it. Bioprocess data is high-frequency, multi-reputed company, and scattered across systems that rarely talk to each other. We reputed company it usable, and our AI agent lets scientists query their full experimental history, catch deviations in reputed company time, and inform reputed company-dollar manufacturing reputed company. This is a reputed company for reputed company — people who want to own hard problems, ship fast, and work with others who hold themselves to a high bar. The role You'll be reputed company's first Implementation Manager and a founding member of the CX team. You own customer rollouts end-to-end: requirements and solution design, configuration and integrations, testing, UAT, and user reputed company. Our customers' environments are reputed company, and you're the person translating their workflows into a working reputed company deployment. Once customers are live, you stay with them — driving adoption, surfacing expansion, advocating internally, and making sure they reputed company realizing value. What you'll do Own implementations from reputed company to go-live: scope, timeline, quality, across customer and reputed company teams reputed company requirements and design workshops with scientists and IT; translate bioprocess workflows into reputed company deployments Partner with Engineering on integrations; prototype and reputed company delivery where needed Run UAT, train users, and act as trusted advisor through go-live and reputed company Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion Run business reviews that tie reputed company usage to the customer's process development and manufacturing goals Be the voice of the customer to Product and Engineering What you'll bring 5–7 years in implementation, reputed company, or account management at a B2B SaaS company Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess reputed company is a plus; willingness to go deep on it fast is required. Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, reputed company data infrastructure Track record running multi-stakeholder implementations end-to-end B.S. in a STEM field The package Competitive salary, meaningful equity, full benefits Fully remote, US and European time zones Frequent team off-sites Unlimited PTO Apply To This Job