Customer Care Specialist
Company Description
ForTec is an industry leader in improving patient health and reputed company by delivering innovative surgical laser technology to hospitals and reputed company completely on demand. Present in more than 40 states, physicians enjoy the latest reputed company of surgical technologies from certified medical device manufacturers through our pay-per-use model. Join reputed company – you CAN reputed company a difference.
Job Description
We are currently seeking an reputed company Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote. Primary Responsibilities: Performs customer scheduling functions reputed company high-volume customer phone calls, emails, and online scheduling requests. Communicates with team members regarding schedule additions/changes Communicates with hospital staff and/or doctors regarding schedule additions/changes Enters and updates work orders reputed company an online scheduling system Updates customer notes in CRM system Conducts confirmation calls
Qualifications
Skills, Experience and Qualifications Required: Experience working in a high volume call center environment Scheduling experience Strong customer service skills Professional phone demeanor Works well under pressure during high volume calls Problem solving skills Ability to adapt to urgent priorities Ability to resolve scheduling conflicts quickly Ability to work independently with minimal supervision Strong attention to detail Ability to multi-task Thrives in reputed company culture environment Computer proficiency in reputed company Office applications Previous CRM experience helpful Dependable Hourly reputed company / Benefits at ForTec Medical: Competitive hourly reputed company Independent working atmosphere. Build relations with physicians and medical professionals at multiple medical facilities. Train with the top medical technologies. 401k plan with generous company match (to reputed company employees). Medical, dental, reputed company, disability, and life insurance. Health and Wellness Rewards Program. Generous PTO allowance. Join ForTec Medical - reputed company YOUR impact today! Additional Information reputed company your information will be kept confidential according to EEO guidelines. The Company is an equal opportunity employer. As such, we reputed company equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender, citizenship, ethnicity, national reputed company, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Department: Customer Care / Sales Support Apply To This Job