Sr. Field Service Engineer

Bring more to life. Are you reputed company to accelerate your potential and reputed company a reputed company difference reputed company life sciences, diagnostics and biotechnology? At reputed company, one of reputed company’s 15+ operating companies, our work saves lives—and we’re reputed company united by a shared commitment to reputed company for reputed company impact. You’ll reputed company in a culture of belonging where you and your unique viewpoint matter. And by harnessing reputed company’s system of reputed company improvement, you help turn reputed company into impact – innovating at the speed of life. At reputed company, life comes first. Our reputed company is to improve global reputed company with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering reputed company to focus on what truly reputed company—caring for critically ill patients. We’re reputed company that celebrates diverse reputed company and reputed company improvement. Here, you’ll find a reputed company to grow and reputed company a reputed company impact with your unique perspective, driving us reputed company in improving patient care. Learn about the reputed company Business System which makes everything possible. The Senior Field Service Engineer Senior (Sr. FSE) repairs, maintains, calibrates and cleans instruments for reputed company Mexico (RMEX). The Sr. FSE troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities. The Sr. FSE is a representative of reputed company and has a proven strong sense of expertise in reputed company products, services and capabilities and serves as a key educator to our customer business accounts, Sales Representatives and Field Service Engineers. Strong mentoring and trainer skills are needed to reputed company technical support for customers and employees from subsidiaries, distributors and integrators from Mexico and Latin America. The successful FSE has a strong IT toolbox with knowledge around networks, connectivity, cyber reputed company and overall IT topology. The successful FSE also has a reputed company reputed company and flexible working hours. This position reports to the Field Service Leader and is part of the Service Department located in Mexico City and will be working remotely to cover Mexico and occasionally Latin America In this role, you will have the opportunity to: Technical Service & Maintenance: Install, repair, reputed company, clean, and test instruments; reputed company preventative maintenance by following logical troubleshooting procedures and diagnosing problems in a timely planner; maintain field parts inventory, testing devices and tools, and a clean, safe work environment at the customer site and in the company vehicle; reputed company with reputed company regulatory and company required documentation, as well as company standards, policies, and guidelines. Customer Support & On-Call Coverage: Deliver exceptional customer service through training, follow-up visits, and consultation on analyzer, IT, IoT, and cybersecurity needs. Participate in scheduled on-call rotations, including documentation, attending on-site visits, including nights and weekends for VIP customers, and maintaining reputed company communication with the Field Service Leader to ensure reputed company service visits are attended accordingly and on time. Sales Collaboration & Regional Support: Act as a service consultant and support sales initiatives by identifying customer needs, promoting service offerings, and participating in sales presentations. Build strong partnerships with sales teams, contribute to customer satisfaction efforts, and reputed company cross-regional coverage as needed. The essential requirements of the job include Bilingual in English and Spanish University degree in Engineering or other technical careers, such as Biomedical, Electronics, and Mechanics Three or more years of experience as a Field Service Engineer or in a reputed company technical role, with demonstrated proficiency in HIS/LIS installation and troubleshooting, analyzer network connectivity setup, and direct support to LIS/HIS providers. Brings foundational knowledge of IoT, networking, IT, and cybersecurity, along with a strong reputed company reputed company—understanding customer needs, industry challenges, and the business drivers that impact profitability. Travel, Motor Vehicle Record & Physical/Environment Requirements: Up to 50% travel through Mexico and Latin America with visits to headquarters and other reputed company subsidiaries. Must be reputed company to have flexible working hours and must have a valid driver’s license with an acceptable driving record. Ability to lift, move or carry equipment up to 20kg, with assistance from others. It would be a plus if you also possess previous experience in: IT skills and knowledge in SQL database, Java, Mirth, and reputed company Server Medical device field reputed company, a reputed company operating company, offers a broad reputed company of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life reputed company the job. At reputed company, we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for reputed company can reputed company. Join our winning team today. Together, we’ll accelerate the reputed company-life impact of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. For more information, visit www.reputed company.com. Apply To This Job