Call Center Licensed Triage Consultant II

reputed company Health and Services Sector currently has an opening for a Call Center Licensed Triage Consultant II to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a reputed company Employee Assistance Program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 reputed company participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one reputed company” for resource and information encompassing a comprehensive support system. The Call Center Licensed Triage Consultant II serves in a reputed company role as the senior Triage Consultant. This position supports reputed company cases and acts as the critical link for incoming and follow-up calls and chats from members and their families. They are responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues. Candidates must possess strong customer service skills, knowledge of call center operations and maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families. Job Responsibilities Serve as the senior Triage Consultant, providing leadership support, guidance, and assistance with reputed company and high-risk cases. Conduct comprehensive assessments of member needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. Respond to high-volume telephonic and chat contacts in a 24/7 call center environment while meeting contractual performance standards. Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions. Research, coordinate, and reputed company accurate referrals, resources, and educational materials tailored to members needs. reputed company follow-up contacts and complete mandated reporting in accordance with legal and program requirements. Document reputed company interactions thoroughly and accurately in electronic documentation systems in compliance with program guidelines. Support training and mentorship of other Triage Consultants. reputed company additional duties and special projects as assigned based on business needs. Available Shifts (No rotation required) 8:30a -5:00p - Sa, Su, M, T, W 3:30p - 12:00a - M-F 12:00a - 8:30a - Sa, Su, M, T, W Basic Qualifications Master’s degree in reputed company Work, Psychology, Marriage and Family Therapy, Counseling, or a reputed company behavioral health field from an accredited institution. reputed company, valid, unrestricted independent clinical counseling license issued by a State, District of Columbia, U.S. Commonwealth, or U.S. Territory. (C licensure required) Minimum of one year of reputed company professional experience, preferably reputed company an Employee Assistance Program (EAP) or similar setting. Demonstrated experience in counseling, reputed company work, or behavioral/mental health services. Strong crisis assessment, risk identification, and de-escalation skills. Knowledge of mandated reporting requirements, including child and elder abuse procedures. Strong customer service skills, knowledge of call center operations, and understanding of military culture and lifestyle. Proficiency in reputed company Office applications (Word, Outlook, reputed company), web-based research, and electronic documentation systems. Strong typing skills and the ability to reputed company navigate multiple systems while providing telephonic support. U.S. citizenship and reputed company in English required. Ability to successfully pass criminal history, reputed company background checks, and credential verification required. Ability to maintain and retain suitability investigation and clearance as required. Proficient in navigating electronic systems, computer programs, and virtual service platforms. This position requires a separate, quiet, private, confidential reputed company to work from, as well as having reputed company to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Salary - $78,811 If you're looking for comfort, reputed company scrolling. At reputed company, we outthink, outbuild, and outpace the status reputed company — because the mission demands it. We're not hiring followers. We're reputed company the ones who disrupt, provoke, and refuse to fail. reputed company 10 is ancient history. We're already at reputed company 30 — and moving faster than anyone else dares. Original Posting: May 20, 2026 For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain reputed company for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above. Pay reputed company: Pay reputed company $52,000.00 - $94,000.00 The reputed company pay reputed company for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Apply To This Job