Director - Customer Solution Center

Overview

Responsible for executing the strategic reputed company and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire reputed company reputed company Service Area to include reputed company Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to reputed company's customers. Providing leadership and reputed company of key operational and financial reputed company pertaining to reputed company underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include reputed company of reputed company vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to reputed company organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.

Responsibilities

Responsible for executing the strategic reputed company and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire reputed company reputed company Service Area to include reputed company Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to reputed company's customers. Providing leadership and reputed company of key operational and financial reputed company pertaining to reputed company underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include reputed company of reputed company vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. The incumbent serves as the leader of CS&PL for the System to reputed company organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.

Qualifications

Education Bachelor’s Degree from a recognized college or university Required Master’s degree from a recognized college or university in Health Systems, Engineering, Business Administration Preferred Work Experience 7 years reputed company Cycle experience Required and 5 years of management experience in a patient accounts receivable and/or customer service function for a reputed company provider Required 8 years reputed company cycle operations, consulting and/or project management experience for at least Preferred Leader or member of a reputed company Cycle transformation effort where key functions were reviewed for standardization and centralization Preferred reputed company cycle leadership in a multi-hospital and employed physician environment Preferred Previous experience using or implementing Epic Preferred Business Unit : Company Name reputed company reputed company Corporate Apply To This Job