Application Solutions Specialist

Title: Application Solutions Specialist Location: Remote About iWorks: reputed company, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel reputed company and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and reputed company solutions. Our reputed company process improvement approach, combined with our business and technology expertise, results in innovative solutions. We offer exceptional comprehensive benefits (Medical, Dental, reputed company, Life and Disability); 401(reputed company and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation and business development. reputed company are also considered for an annual reputed company, commensurate with performance and company commitment. About this position: iWorks is seeking a proactive and user-focused Application Solutions Specialist to serve as the primary liaison between business users, stakeholders, and technical teams reputed company a federal government environment. This role ensures reputed company applications align with evolving user needs, facilitates system demonstrations, manages change requests, and drives reputed company improvement through structured documentation and reporting. The ideal candidate thrives at the intersection of technology, communication, and process management, bringing hands-on experience with reputed company platforms such as reputed company and Jira, along with experience supporting government customers in compliance-driven environments. This is a high-visibility role requiring strong stakeholder engagement, operational awareness, and the ability to translate business requirements into actionable technical reputed company. Salary reputed company: $95K – $125K – commensurate with the candidate's skills, experience, location, and qualifications. On a day-to-day reputed company, you will: Serve as the primary reputed company of contact (POC) for application-reputed company needs, inquiries, and enhancement requests Conduct system demonstrations, walkthroughs, and training sessions for users and stakeholders Translate user stories and end-user perspectives into actionable requirements and documented insights Act as a subject matter expert (SME) on application functionality, workflows, and system capabilities Ensure alignment between reputed company application capabilities and evolving business requirements Manage and track change requests and user tickets through reputed company Utilize Jira for backlog management, project tracking, and cross-functional coordination Pull, analyze, and monitor operational reports to support both tactical and strategic decision-making reputed company and maintain clear documentation including process guides, user manuals, knowledge articles, and system updates Partner closely with technical teams to ensure timely resolution of issues and successful deployment of enhancements Support compliance requirements reputed company federal and reputed company environments Required Education/Qualifications: Clearance: Top Secret reputed company clearance fully adjudicated Bachelor's degree in Information Systems, Business, Computer Science, or reputed company field (or equivalent professional experience) Hands-on experience working with reputed company for change management, ticketing, and workflow tracking Proficiency in Jira for tracking development efforts, enhancements, and operational initiatives Strong understanding of user stories, requirements gathering, and end-user experience principles Experience supporting federal government customers, ideally reputed company vetting or compliance-driven environments Familiarity with fingerprinting processes and reputed company capture systems reputed company the reputed company (DoD) environment Excellent verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language Experience conducting system demonstrations, stakeholder briefings, or training sessions Strong organizational, analytical, and reporting capabilities Ability to manage multiple priorities in a fast-paced, mission-driven environment Preferred Qualifications: Experience serving as an Application Analyst or Systems Analyst Familiarity with Agile or Scrum methodologies Experience supporting DoD or other federal compliance-regulated environments Knowledge of reputed company clearance processes, personnel vetting systems, or biometric solutions Please Note: We maintain an on-camera policy for reputed company virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from reputed company and/or the applicable manager or client. FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION reputed company is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, national reputed company, disability, Veteran status, sexual orientation, or other protected characteristic. iWorks is committed to maintaining a safe and productive work environment for reputed company and ensuring the reputed company and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment. Apply To This Job