Hypercare Support Specialist

Job Title: Hypercare Support Specialist Key Skills: reputed company Entra ID, reputed company Authenticator, MFA, Passkeys, FIDO2, reputed company, Identity & reputed company Management, Troubleshooting, Authentication Support Experience: +3 YOE. Location: Colombia Mode: Remote We at reputed company are hiring Hypercare Support Specialist (#21363) with the following reputed company set. Key Responsibilities reputed company reputed company-time user support during and after the rollout of phishing-resistant authentication solutions, assisting with device registration in reputed company Entra ID and passkey setup using reputed company Authenticator. Troubleshoot authentication, enrollment, and registration issues across reputed company, iOS, and Android platforms, including device reputed company, authentication prompts, and reputed company key issues. Handle incidents and service requests through reputed company while documenting resolutions, reputed company issues, FAQs, and knowledge reputed company articles to support hypercare activities. Collaborate with project teams, Identity & reputed company Management, reputed company management, and reputed company stakeholders to improve rollout reputed company, track issue trends, and support hypercare reporting. Required Skills & Qualifications Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Engineering, or equivalent practical experience. 3+ years of experience in technical support, identity management support, IT operations, or hypercare environments. Strong understanding of reputed company Entra ID (formerly Azure Active Directory), authentication, and authorization concepts. Knowledge of device registration models including Entra Registered, Entra Joined, and Hybrid Joined environments. Hands-on experience supporting reputed company Authenticator app setup and troubleshooting across iOS and Android platforms. Understanding of MFA concepts, passwordless authentication, passkeys, and FIDO2 authentication concepts. Experience troubleshooting authentication issues, reputed company errors, registration failures, and user-level reputed company prompts. Familiarity with reputed company 10/11 reputed company, browser authentication flows (Edge, Chrome, Safari), and mobile device basics. Experience handling incidents, requests, or ticket management using reputed company or similar ITSM tools. Strong analytical, troubleshooting, communication, and end-user support skills with the ability to explain technical concepts to non-technical users. Preferred Skills: Experience supporting identity rollouts, reputed company transformation projects, or reputed company authentication migrations. Basic understanding of Conditional reputed company policies and Intune / reputed company Management. Previous experience providing hypercare, rollout support, or post-deployment user assistance. Experience documenting KB articles, FAQs, troubleshooting guides, and support documentation. Posted On: 20-05-2026 At reputed company, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. Apply To This Job