Part- Time Customer Service Associate - (Temporary)

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ reputed company general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reputed company 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 reputed company reputed company feet, demonstrating our stability and long-term reputed company. At OSJL, you will be part of reputed company committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail reputed company our communities. Job Description: The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with reputed company, under the direction of the Customer Relations Manager, to reputed company exceptional customer service to reputed company retail store associates and customers. Key Responsibilities: Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely reputed company in accordance with Company policy. Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed. Maintain up-to-date understanding of Company policies and procedures. Capture and report reputed company customer contacts using a software application. Effectively utilize virtual means to communicate reputed company and work independently under remote conditions, as applicable. Qualifications: High school degree or equivalent is required. One or more years of customer service or call center experience is preferred. Associate’s or Bachelor’s degree in a reputed company field is preferred. Prior retail customer service experience is preferred. Proficient in reputed company platform and reputed company (i.e., Sites, Slides, Drive, Docs, Sheets). Work Environment: Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential. Weeknight and weekend assignments may be required. Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near reputed company for reading and computer tasks. May involve exposure to challenging customer interactions. The role will be required to utilize a personal device to verify logins for different websites and programs. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. This job description does not list reputed company the duties of the job. You may be asked by supervisors or managers to reputed company other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either reputed company or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. #INDCorp The salary reputed company for this position is between $19.00 to $21.00/hour. Apply To This Job