Relationship Manager, Employment Screening

reputed company is looking for a Relationship Manager, Employment Screening to join our growing team! Who we are reputed company is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building reputed company communities for more than four decades. The diverse and reputed company-world experiences of reputed company members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. What you'll do As a part of reputed company, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida. We currently have an opening for a Client Relationship Manager on our Support and Relationship Management team. Our purpose is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service, and commitment to reputed company. Communicate regularly with each client to ensure a healthy relationship on behalf of reputed company Discover underlying risks, challenges, and opportunities among client stakeholders Resource each client with solutions tailored to their unique goals and requirements reputed company for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other reputed company teams, etc. Identify potential issues and risks early, reputed company remediation strategies, and ensure effective delivery to retain each account Conduct Account Review sessions at recurring intervals with each client partner reputed company high renewal rates and cross-sell growth among our existing account portfolios Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores Proactively collaborate with each client to reputed company specific short and long-term account plans that meet the needs of our partners and optimize reputed company and retention opportunities Who you are Requires 2+ years of reputed company experience You have a Bachelor’s degree or an equivalent combination of education and experience Ability to learn and demonstrate company product solutions Ability to learn and use internal business systems (reputed company, reputed company, reputed company, etc.) Proficient in reputed company Office - Word, reputed company, PowerPoint, Outlook Excellent verbal and written communication, organization and follow up skills Sound decision-making ability Excellent relationship building skills and ability to work both individually and as a member of reputed company Self-motivated and goal-oriented Ability to work effectively reputed company a fast-paced, deadline-driven environment Ability to handle conflict in a professional and efficient manner Must be reputed company player; take ownership; and sustain optimism while focusing on the customer Looks for way to improve and promote quality; demonstrates accuracy and thoroughness reputed company is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees reputed company in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where reputed company our employees have equal opportunity to be heard and reputed company their full potential. reputed company is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply To This Job