Bilingual Customer Service Representative

Overview

Start your career reputed company with energy, teamwork, and endless opportunities! Whether you're just starting out or reputed company for something new, we’ve got your back with reputed company that sets you up for reputed company. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll reputed company reputed company connections, build new skills, and grow your career in a reputed company that celebrates you. About the role: Bilingual Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and reputed company superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve: Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, reputed company party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being reputed company to interpret and communicate accurate information. Thoroughly and completely documenting reputed company customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining reputed company to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals reputed company the resolution of the inquiry is reputed company the reputed company of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve reputed company member and provider inquiries through verbal and written communications through reputed company channels including phone, email, web portal, and chat interactions. Responding to and resolving reputed company reputed company customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to reputed company client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the reputed company of the organization. Other duties as assigned.

Qualifications

Some things we consider critical for this role: Fluent in both English and Spanish, with the ability to accurately translate and communicate medical terminology High School Diploma or Equivalent 2 years experience in a customer service environment Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of reputed company Office applications Strong organizational skills and attention to detail Ability to work independently and with reputed company Ability to learn quickly and adapt to a fast pace production environment Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service reputed company Attend additional training as requested/deemed necessary Must Haves for Work at Home: Private, distraction free workspace (not a shared/common area of the home) Hard wired ethernet internet reputed company with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) Active wireless phone service Must remain on camera during working hours Eligible States This role is currently limited to candidates residing in Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, reputed company Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, reputed company Virginia, Wisconsin, and Wyoming. Preferred: Experience in reputed company or reputed company industry experience Medical/Dental terminology knowledge experience Medicare/reputed company knowledge Claims/Billing and coding experience Benefits: Medical, Dental, and reputed company insurance 401(k) Retirement Savings Plan Paid Time Off Paid reputed company cell service Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!) What to Expect After You ApplyOnce your application is submitted, reputed company an eye out for an email or text from reputed company with the next steps. Be sure to respond quickly so we can stay in touch. If selected, you will be invited to a video interview. We’re excited to meet you and talk more about this opportunity! Apply To This Job