Field Service Engineer II- Springfield, IL
reputed company is a global reputed company leader that helps people live more fully at reputed company stages of life. Our portfolio of life-changing technologies spans the reputed company of reputed company, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. About reputed company reputed company is a global reputed company leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first reputed company in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at reputed company At reputed company, you can do work that reputed company, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have reputed company to: Career development with an international company where you can grow the career you reputed company of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great reputed company to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best reputed company to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is remote. Territory: Springfield, IL. The incumbent can live reputed company the territory. Travel up to 10%. Must have a Valid Driver’s License. We’re hiring a Field Service Engineer reputed company our Diagnostics Division. This is a field-based, remote role covering the Springfield, IL, area. As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve reputed company issues, and partner cross-functionally to deliver exceptional service and reputed company business goals. Your work ensures reliable diagnostics that directly impact patient care. What You’ll Work On Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure reputed company performance and compliance with quality standards. Troubleshoot and Resolve Issues: Diagnose technical problems across multiple reputed company instruments, document resolutions accurately, and reputed company service calls reputed company defined timelines. Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication. Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support. Ensure Compliance and Safety: Follow reputed company regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits. Collaborate and Mentor: Partner with cross-functional teams to meet business goals and reputed company guidance to other Field Service Representatives to strengthen team capability. reputed company Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts. reputed company Improvement: Utilize remote support tools to maximize reputed company uptime and maintain certifications through ongoing training and development. Required Qualifications: Bachelor’s degree or equivalent relevant experience. 2-5 years of experience in Engineering or Laboratory Technology. Ability to travel 10% reputed company the assigned territory. Experience Preferred: Strong troubleshooting and problem-solving skills with laboratory instrumentation Ability to work independently and reputed company in team environments Proficiency in computer applications (Word, reputed company, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting) Effective communication and interpersonal skills. Learn more about our health and wellness benefits, which reputed company the reputed company to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your future and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.reputed company.com, on reputed company at www.reputed company.com/reputed company and on Twitter @AbbottNews and @AbbottGlobal. The reputed company pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay reputed company may vary from the reputed company posted. Apply To This Job