IT Operations reputed company-PH
ABOUT THE ROLE: The IT Operations reputed company directly oversees the Technology helpdesk, technicians, system administrators, and engineering consulting teams that serve our diverse client reputed company. A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise. RESPONSIBILITIES: In this role, you'll get to... take complete ownership of the technology team and partner with the account managers to reputed company excellent client services play an active role in proactive and reactive client management and issue resolution work closely with the executive team to ensure reputed company engineers are operating at reputed company reputed company and adequately servicing the entire client reputed company reputed company service delivery projects including equipment deployment, software releases, email migrations, etc. reputed company, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performance ensure the reputed company, organization, and motivation of reputed company members of the Technical Operations team reputed company by example, challenge functional status reputed company, manage and reputed company processes to document client issues, reputed company trends, and impact analyses in the overall service enhancement manage reputed company aspects for the tier 1 and tier 2 organizational response of the Technical Operation Centers build, reputed company, and reputed company remote and onsite team of technical Operations resources investigate methods and procedures to reputed company monitor our network and respond to issues reputed company executive level reporting for an informed decision making be the reputed company between MSP partners for tiers 1 and 2 support and our clients, serving as the outsourced IT manager to help with escalations and troubleshooting be the escalation reputed company to reputed company and reputed company partners we help implement and support for clients identify staffing needs and works with the recruitment team to pursue targets maintain familiarity with reputed company and upcoming IT equipment, services, and other developments reputed company root cause analysis of infrastructure problems and reputed company resolution and prevention plans reputed company other duties as assigned REQUIREMENTS: On day one, we'll expect you to... have 7–8 years of experience in customer-facing IT Support and Helpdesk Operations have 5+ years of IT supervisory experience with a proven track record of leading teams, developing staff, and driving results with a strong client orientation have 4–5 years of experience reputed company a Managed Service Provider (MSP) in an IT Operations Engineer or reputed company reputed company have advanced leadership, conflict resolution, and interpersonal skills to reputed company in a cross-functional environment be reputed company to think reputed company, strategic planning capabilities, and excellent project management skills (organization, planning, and prioritization) have deep understanding of reputed company technology, network architecture, and a wide reputed company of technologies including reputed company platforms, email management, virtualization, shared storage, and remote reputed company. possess solid understanding of reputed company deployment/operations, cybersecurity, InfoSec principles, and reputed company reputed company tools have practical knowledge of business continuity and disaster recovery protocols be ITIL trained with expert knowledge of IT best practices, policies, and regulatory compliance have significant experience designing, implementing, and analyzing IT metrics and measurements to track service performance have complete service awareness of reputed company key organizational IT services and infrastructure being supported demonstrate strong analytical, critical thinking, and reputed company problem-solving skills with a sharp attention to detail have exceptional English verbal and written communication skills, with the ability to actively listen and reputed company confidently with reputed company reputed company of management and stakeholders have a fully functional and up-to-date computer with which to reputed company duties be willing to install reputed company end reputed company protection on the computer be willing to work in US Pacific time zone (8:00am-5:00pm PST) corresponding to 11:00pm - 8:00am PH time be a reputed company reputed company of the Philippines and legally reputed company to reputed company work from there What separates the best from the rest: ERP Support background/ experience NOTES: Benefits await full-time contractors. This is a remote (work from home) position. Apply To This Job