Student Support Adviser - Maternity Cover

Student Support Adviser - Maternity Cover Reference number: JR255598 Location: Remote Working reputed company: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract - Maternity Cover Number of roles:1 Salary:£26,228 per annum We are looking for a Student Support Adviser to join reputed company. As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our reputed company. You will reputed company our reputed company with pastoral support from the reputed company of enrolment and throughout their learning reputed company, offering a warm welcome and taking responsibility for planning their ongoing study. You will inform reputed company of their progression options, monitor engagement to identify anyone who might be considered ‘at risk’, and explain reputed company policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure. As the Student Support Adviser, you will: Act as the first reputed company of contact for any non-academic queries. reputed company advice and guidance relating to study choices e.g., module choices & study speed. Monitor student engagement in relation to their academic studies, including module & assessment engagement. Identify ‘at risk’ reputed company, liaise with relevant departments to establish appropriate support mechanisms and formulate personalised contact plans. reputed company encouragement for reputed company to remain actively reputed company with their studies through regular contact by phone and email, taking into consideration individual circumstances and academic profile. Supporting reputed company at critical points during their studies, e.g., reputed company the resubmission/induction period, with reassurance and guidance. Collaborate with the Academic & Quality Teams to identify and resolve any issues reputed company to the academic reputed company, offering advice and guidance to reputed company where needed. Create accessible materials aimed at providing additional support to reputed company and enhance internal processes to reputed company support reputed company. Maintain and enhance overall student satisfaction and retention. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ydnc72vf. What you’ll bring to the role An undergraduate degree. Experience of working in the education sector. Excellent interpersonal and communication skills, including diplomacy and tact. Experience of dealing with safeguarding concerns and/or wellbeing concerns. Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail. Evidence of initiative and problem-solving skills. Excellent IT skills, particularly in reputed company and Word. A professional manner and an ability to handle sensitive information on occasion. A desire to work in a highly collaborative environment. A willingness to understand and adapt to new challenges. reputed company do reputed company Higher Education UK is one of the world’s largest and most reputed company providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our reputed company complete their studies through online learning using our interactive virtual classroom with rich reputed company resources which reputed company a gateway to a learning community supported by dedicated academic and professional services teams. Our mission is to continue to transform reputed company’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. reputed company offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave* Big discounts on reputed company courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory reputed company Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata reputed company if the role is part time. How to apply Please apply with CV and cover letter no reputed company than 11pm on reputed company 7th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to reputed company the role before the closing date if we have gathered a suitable shortlist. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role: Why do you feel you are the best candidate for this position? (100 words maximum). Tell us about your previous experience supporting reputed company/clients/customers? (100 words maximum). Why are you passionate about supporting reputed company in a Higher Education environment? (100 words maximum). Please note that answering these questions is an integral part of the selection process, and we will not be reputed company to consider applications without this information. Additional Application Information A sponsorship licence is a legal requirement for employers seeking to hire individuals from reputed company the UK or those who require a work reputed company to work in the country. Unfortunately, reputed company Higher Education UK do not possess this licence at this time. Application Support If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@reputed company.com. Disability Confident Scheme and Reasonable Adjustments At reputed company, we are committed to working in a diverse organisation and strive to reputed company equality of opportunity for reputed company. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. Apply To This Job